English Support Advisor– Lisbon, Portugal

  • Full-time
  • 1-5 vagas
  • Expira em 3 dias
  • a definir
  • Full-time
  • 1-5 vagas
  • Expira em 3 dias
  • a definir
  • Lisboa
  • Telecomunicacoes, Contact Centers, Atendimento ao Cliente, Apoio ao Cliente

Webhelp Portugal

Webhelp is a French multinational BPO company that is making business more human for the world’s most exciting brands. By choosing Webhelp you will be part of a family of over 60,000 game-changers from more than 140 locations in 36 countries. With operations in Portugal since 2015, Webhelp currently has 3 sites, in Lisbon, Oeiras, and Braga and a workforce of more than 1.500 Webhelpians, each one determined to bring their own intelligence, empathy, and experience to the table every day. Webhelp invests in people and the environment they work in because they know that when people thrive, it has a powerful impact on them, their customers, and their partners’ business.

O que procura nos candidatos

We are hiring!

As an English Customer Advisor, you will have the opportunity to develop your valuable technical skills while gaining a privileged view and know-how on one of the two big IT companies in the world. You will be part of a team of 300 people.

 

We are looking for

  • Native or Proficient English (C1/C2 level)
  • Excellent communication skills coupled with empathy and team spirit
  • Previous experience in Customer Service is a plus
  • Previous experience with iOS and/or MacOS, or comparable technology is preferential
  • For non-EU residents, it is mandatory to have a valid work permit
  • Availability to work from home temporarily (during the Covid-19 period)
  • Currently living in Lisbon, Portugal.

Que funções irão desempenhar

 Your future project

As an English Customer Advisor, you will:

  • Manage customer requirements and expectations, by phone, through a calm and empathetic manner, aiming to solve their cases and issues.
  • Take 30 to 50 inbound calls per day, so you need to strive to maintain and improve customer satisfaction levels.
  • Improve your technical skills by troubleshooting issues related to electronic equipment.
  • Escalate potential service issues to the appropriate level (Level 1 to Level 4).

Quais os benefícios oferecidos

We offer you

  • Competitive wages (14 monthly payments per year)
  • Performance bonus
  • Transportation allowance
  • Health insurance with a dental plan (after 6 months contract)


Life at our company 

  • Work with adventurous people from over 15 nationalities
  • Benefit from our modern amenities, an on-site doctor, many discounts in local businesses, company parties and events and much more! 
  • We promote inter-company mobility to work at any of our sites around the world. 
  • New and modern office located where the action is: Oeiras (Tagus-Park) Lisbon, Portugal.


Ready to take up the challenge?

Join our team and show off your talent!


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