English Support Advisor– Lisbon, Portugal

  • Full-time
  • 1-5 vagas
  • Expira em 27 dias
  • a definir
  • Full-time
  • 1-5 vagas
  • Expira em 27 dias
  • a definir
  • Lisboa
  • Telecomunicacoes, Contact Centers, Atendimento ao Cliente, Apoio ao Cliente

Webhelp Portugal

Through evolution and acquisition, today Webhelp is a 35,000 people-strong global leader in business process outsourcing (BPO). We continue to specialise in customer experience but our capabilities extend across voice, social and digital channels. Our outsourced services have also expanded to include payment management, sales and marketing services.

O que procura nos candidatos

We are hiring!

As an English Technical Support Advisor– Lisbon, Portugal, you will have the opportunity to empower your valuable technical skills while gaining a privileged view and know-how of one of the big four IT companies in the world.

We are looking for

  • Native or Proficient English (minimum level C1/C2)
  • Excellent communication skills coupled with empathy and team spirit
  • Previous experience in Customer Service is a plus
  • Previous experience with iOS and/or MacOS, or comparable technology is preferential
  • For non-EU residents, it is mandatory to have a valid work permit

Que funções irão desempenhar

Your future project

As an English Technical Support Advisor– Lisbon, Portugal, you will:

  • Manage customer expectations through a calm and empathetic stance aiming to resolve their cases. Strive to maintain and improve customer satisfaction levels.
  • Improve your technical skills by troubleshooting issues related to electronic equipment. Escalate potential service issues to the appropriate level (when necessary).

Quais os benefícios oferecidos

We offer you

  • Competitive wages (14 monthly payments per year)
  • Performance bonus
  • Transportation allowance
  • Health insurance with a dental plan (after 6 months contract)

Life at our company 

  • Work with adventurous people from over 15 nationalities
  • Benefit from our modern amenities, an on-site doctor, many discounts in local businesses, company parties and events and much more! 
  • We promote inter-company mobility to work at any of our sites around the world. 
  • New and modern office located where the action is: Oeiras (Tagus-Park) Lisbon, Portugal.

Ready to take up the challenge?

Join our team and show off your talent!

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