English Speaking Customer Service Assistance - fashion industry (m/f) Lisbon

  • Full-time
  • 11-20 vagas
  • Expira em 28 dias
  • a definir
  • Full-time
  • 11-20 vagas
  • Expira em 28 dias
  • a definir
  • Lisboa
  • Contact Centers, Atendimento ao Cliente

Teleperformance Portugal

A Teleperformance Portugal faz parte do Grupo Teleperformance, líder mundial em Customer Experience Management e shared services para mercados internacionais. Com uma equipa de 10 000 colaboradores de 84 nacionalidades, prestamos serviços em 35 idiomas. A Teleperformance Portugal foi considerada a melhor empresa para trabalhar em Portugal nove vezes, pelo Great Place to Work Institute e foi a vencedora do Prémio “Young Talents Attraction” em 2019. Fomos também premiados cinco vezes pela revista Exame como uma das melhores empresas para se trabalhar em Portugal e a melhor empresa no nosso setor. Todos os dias, são-nos confiadas inúmeras interações únicas em todo o mundo, das quais queremos que faças parte. Junta-te à nossa equipa!

If you are a great communicator who’s passionate about the fashion industry, this is the perfect job for you! We’re looking for pro-active and motivated people to work with a clothing multinational company that owns some of your favorite brands. You’ll have the opportunity to build a successful career and contribute for the success of the company. As a Customer Service Assistant, you’ll be responsible for handling all customer queries, whether it is fashion advice or helping the customers with their orders, ensuring a great service!


Our Client

Our client is an American clothing company with a history of 135 years. The multinational is present all over the world, being one of the largest global apparel companies. Today, this company has nearly $9 billion annual revenues thanks to a combination of strategic acquisitions and by successfully growing their brands globally. 


Responsibility

• Ensure an adequate response time while delivering the highest possible service;

• Assist, by phone or through written support, to  any of the customer’s questions and concerns regarding the service;

• Maintain excellent quality and efficiency to achieve our team targets;

• Identify and process orders that may be fraudulent;

• Provide Information regarding shipping and delivery;

• Advice our customers on a high level, providing updated help guides and meeting their individual needs.


Your Profile

• Native written and verbal communication skills in English;

• Good level of English, written and spoken;

• Social media responsiveness, including tracking and responding to customer comments;

• Ability to ensure positive delivery of messages to our customers;

• Ability to create upsell and cross-sell opportunities;

• Ability to manage in an efficient way several emails;

• Problem-solving skills;

• Good argumentations skills.


Our Offer

• Excellent work opportunity in a leading multinational company;

•  Availability to work from Monday to Sunday, 7 am to 7 pm;

• International career in a multicultural environment;

• Possibility of cooperation with leaders in various industries;

• Stable work and career progression;

• Long-term development opportunities;

• Private health insurance after 6 months of employment;

• Possibility to live in one of our apartments; 

• Initial flight expenses refund;

• Annually complementary return flight to your home country (within Europe);

• Free Portuguese language courses, sport activities and organized events.

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