English speaker for Service Desk Representative (m/f) Lisbon

  • Full-time
  • 11-20 vagas
  • Expira em 25 dias
  • a definir
  • Full-time
  • 11-20 vagas
  • Expira em 25 dias
  • a definir
  • Lisboa
  • Contact Centers, Apoio ao Cliente

Teleperformance Portugal

A Teleperformance Portugal faz parte do Grupo Teleperformance, líder mundial em Customer Experience Management e shared services para mercados internacionais. Com uma equipa de 10 000 colaboradores de 84 nacionalidades, prestamos serviços em 35 idiomas. A Teleperformance Portugal foi considerada a melhor empresa para trabalhar em Portugal nove vezes, pelo Great Place to Work Institute e foi a vencedora do Prémio “Young Talents Attraction” em 2019. Fomos também premiados cinco vezes pela revista Exame como uma das melhores empresas para se trabalhar em Portugal e a melhor empresa no nosso setor. Todos os dias, são-nos confiadas inúmeras interações únicas em todo o mundo, das quais queremos que faças parte. Junta-te à nossa equipa!

Teleperformance is looking for candidates responsible for intermediate PC software and/or hardware systems support via telephone or e-mail in accordance with service level requirements. The main goal will be to provide quality customer support from a PC Help Desk.  


Our Client

Our client is an American corporation which designs, manufactures, markets and sells machinery, engines, financial products and insurance to customers via a worldwide dealer network. 

They aim to provide the best service in their field and they are counting on you to help them!


Responsibility

•  Receives telephone calls from users having problems using computer software and/or hardware or inquiring how to use specific software, hardware, or operating systems. Escalates all unresolved calls to higher support levels;

•  Determines root cause and provides accurate, creative, and timely solutions to PC basic-to-intermediate software and systems problems to ensure end-user productivity.  Provides a basic level of hardware troubleshooting, repair and installation on specified product lines to end-users;

•  Assists in generating defined PC Help Desk performance reports or charts to schedule.


Your Profile

• Fluent/Native Level of English;

• High School Diploma;

• Available to begin work in the first week of March (mandatory);

• Previous Technical Support/Service Desk experience – Preferential;

• Proficiency in Technical knowledge of computers, software and operating systems (MS-Windows) – Preferential;

• Good knowledge of MS Office Applications; 

• Needs to demonstrate a combination of technical awareness and very good communication skills;

• Ability to portray professionalism and work well in a team environment.


Our Offer

• The schedule: 24-hour availability for 8-hour rotating shifts;

• Shifts rotate every fifteen days and are sent with one week in advance;

• Location: Infante Santo (near CUF);

• Initial employment contract with a duration of 12 months (renewable with a chance of becoming permanent);

• Remuneration: Base salary plus food subsidy and productivity bonus;

• Variable bonus (up to 300€/month);

• Excellent opportunity in leading multinational;

• Long-term career opportunities and job security.

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