English speaker Customer Service Representative for Gaming Industry (m/f/x)

  • Full-time
  • 11-20 vagas
  • Expira em 26 dias
  • a definir
  • Full-time
  • 11-20 vagas
  • Expira em 26 dias
  • a definir
  • Lisboa
  • Contact Centers, Apoio ao Cliente

Teleperformance Portugal

Com 40 anos de experiência a unir marcas aos seus clientes, a Teleperformance é líder global em serviços empresariais de integração digital, potenciado o negócio dos clientes através da personalização e humanização de cada interação. Com uma equipa com mais de 10.000 colaboradores, de 95 nacionalidades, tem sindo considerada como uma das melhores empresas para trabalhar em Portugal, pelo Great Place to Work Institute, pela revista Exame, e uma das empresas com mais crescimento em Portugal nos últimos 10 anos, segundo o Expresso, a Informa D&B e a Deloitte.

O que procura nos candidatos

  • Native level of written and verbal communication skills in English;
  • High school diploma (or equivalent);
  • Player and support oriented attitude, with a knack for helping others;
  • Team player with strong problem solving and conflict management skills;
  • Passion for video games and mobile applications;
  • Experience in telephone customer service / call center environment (minimum 1 year);
  • Excellent verbal and written communication skills;
  • Basic proficiency with Microsoft Word and Microsoft Office or equivalents.

Que funções irão desempenhar

  • Provide customer inquiries with timely and accurate responses, providing first contact resolution;

  • Take personal ownership of customer requests and maintain accountability for follow-through;
  • Provide exceptional customer experiences that meet or exceed departmental goals as measured through customer surveys;
  • Handle customer contacts that require the use of core and advanced skills;
  • Maintain security and confidentiality of our partner internal information and customer/account information;
  • Maintain acceptable attendance as outlined by Customer Service Attendance Policy;
  • Consistently implement coaching provided by management to reach departmental goals;
  • Assist less-experienced agents by sharing best practices;
  • Perform other duties as assigned.

Quais os benefícios oferecidos

  • Excellent work opportunity in a leading multinational company;
  • International career in a multicultural environment;
  • Possibility of cooperation with leaders in various industries;
  • Stable work and career progression;
  • Long-term development opportunities;
  • Health Insurance since day one in the company;
  • Free healthy meals in the cafeterias, such as soup, bread, salad and fruit;
  • Free Portuguese language courses, sport activities and organized events.

Outros aspectos a referir


Become our clients’ ambassador and be the first point of contact for a Gaming Industry community. As a customer service representative, you will oversee the issues until a resolution has been identified, impressing them, and engaging via chat and email in English. By working with us, you will have the opportunity to work in a fast-growing, high volume and multicultural environment. We will provide you with intensive training and give you the right tools to grow within our international company. Don’t miss this opportunity to build a successful career in one of the best companies to work in Portugal!  

Ofertas relacionadas