English speaker Customer Service Representative for Gaming Industry (f/m/x)

  • Full-time
  • 11-20 vagas
  • Expira em 24 dias
  • a definir
  • Full-time
  • 11-20 vagas
  • Expira em 24 dias
  • a definir
  • Lisboa
  • Contact Centers, Apoio ao Cliente

Teleperformance Portugal

Com uma equipa composta por mais de 12 000 colaboradores, de 97 nacionalidades, a Teleperformance Portugal presta serviços em 37 idiomas para algumas das mais prestigiadas marcas internacionais. A Teleperformance Portugal é uma das 25 melhores empresas para trabalhar na Europa em 2021, e foi ainda foi considerada 11 vezes como a melhor empresa para trabalhar em Portugal, distinções atribuídas pelo Great Place to Work Institute. A Teleperformance foi ainda considerada a empresa que mais cresceu em Portugal nos últimos três anos pelo Expresso, Informa D&B e Deloitte.

O que procura nos candidatos

  • Native level of written and verbal communication skills in English;
  • High school diploma (or equivalent);
  • Player and support oriented attitude, with a knack for helping others;
  • Team player with strong problem solving and conflict management skills;
  • Passion for video games and mobile applications;
  • Experience in telephone customer service / call center environment (minimum 1 year);
  • Excellent verbal and written communication skills;
  • Basic proficiency with Microsoft Word and Microsoft Office or equivalents.

Que funções irão desempenhar

  • Provide customer inquiries with timely and accurate responses, providing first contact resolution;

  • Take personal ownership of customer requests and maintain accountability for follow-through;
  • Provide exceptional customer experiences that meet or exceed departmental goals as measured through customer surveys;
  • Handle customer contacts that require the use of core and advanced skills;
  • Maintain security and confidentiality of our partner internal information and customer/account information;
  • Maintain acceptable attendance as outlined by Customer Service Attendance Policy;
  • Consistently implement coaching provided by management to reach departmental goals;
  • Assist less-experienced agents by sharing best practices;
  • Perform other duties as assigned.

Quais os benefícios oferecidos

  • Excellent work opportunity in a leading multinational company;
  • International career in a multicultural environment;
  • Possibility of cooperation with leaders in various industries;
  • Stable work and career progression;
  • Long-term development opportunities;
  • Health Insurance since day one in the company;
  • Free healthy meals in the cafeterias, such as soup, bread, salad and fruit;
  • Free Portuguese language courses, sport activities and organized events.

Outros aspectos a referir


Become our clients’ ambassador and be the first point of contact for a Gaming Industry community. As a customer service representative, you will oversee the issues until a resolution has been identified, impressing them, and engaging via chat and email in English. By working with us, you will have the opportunity to work in a fast-growing, high volume and multicultural environment. We will provide you with intensive training and give you the right tools to grow within our international company. Don’t miss this opportunity to build a successful career in one of the best companies to work in Portugal!  

Ofertas relacionadas