English speaker Customer Service Assistance for PVH (m/f)

  • Full-time
  • 11-20 vagas
  • Expira em 28 dias
  • a definir
  • Full-time
  • 11-20 vagas
  • Expira em 28 dias
  • a definir
  • Lisboa
  • Contact Centers, Atendimento ao Cliente

Teleperformance Portugal

Com 40 anos de experiência a unir marcas aos seus clientes, a Teleperformance é líder global em serviços empresariais de integração digital, potenciado o negócio dos clientes através da personalização e humanização de cada interação. Com uma equipa com mais de 10.000 colaboradores, de 95 nacionalidades, tem sindo considerada como uma das melhores empresas para trabalhar em Portugal, pelo Great Place to Work Institute, pela revista Exame, e uma das empresas com mais crescimento em Portugal nos últimos 10 anos, segundo o Expresso, a Informa D&B e a Deloitte.

O que procura nos candidatos

  • ·        Native written and verbal communication skills in English;
  • ·        Social media responsiveness, including tracking and responding to customer comments;
  • ·        Ability to ensure positive delivery of messages to our customers;
  • ·        Ability to create upsell and cross-sell opportunities;
  • ·        Ability to manage in an efficient way several emails;
  • ·        Problem-solving skills;

  • ·        Good argumentations skills.

Que funções irão desempenhar

  • ·        Ensure an adequate response time while delivering the highest possible service;
  • ·        Assist, by phone or through written support, to  any of the customer’s questions and concerns regarding the service;
  • ·        Maintain excellent quality and efficiency to achieve our team targets;
  • ·        Identify and process orders that may be fraudulent;
  • ·        Provide Information regarding shipping and delivery;

  • ·        Advice our customers on a high level, providing updated help guides and meeting their individual needs.

Quais os benefícios oferecidos

  • ·        Excellent work opportunity in a leading multinational company;
  • ·        International career in a multicultural environment;
  • ·        Possibility of cooperation with leaders in various industries;
  • ·        Stable work and career progression;
  • ·        Long-term development opportunities;
  • ·        Health Insurance since day one in the company;
  • ·        Free healthy meals in the cafeterias, such as soup, bread, salad and fruit;

  • ·        Free Portuguese language courses, sport activities and organized events.

Outros aspectos a referir

If you are a great communicator who’s passionate about the fashion industry, this is the perfect job for you! We’re looking for pro-active and motivated people to work with PVH - the clothing multinational company that owns some of your favorite brands. You’ll have the opportunity to build a successful career and contribute for the success of the company. As a Customer Service Assistant, you’ll be responsible for handling all customer queries, whether it is fashion advice or helping the customers with their orders, ensuring a great service!

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