English Gaming Advisor (m/f) Lisbon - Parque das Nações

  • Full-time
  • 11-20 vagas
  • Expira em 28 dias
  • a definir
  • Full-time
  • 11-20 vagas
  • Expira em 28 dias
  • a definir
  • Lisboa
  • Contact Centers, Atendimento ao Cliente

Teleperformance Portugal

A Teleperformance Portugal faz parte do Grupo Teleperformance, líder mundial em Customer Experience Management e shared services para mercados internacionais. Com uma equipa de 10 000 colaboradores de 84 nacionalidades, prestamos serviços em 35 idiomas. A Teleperformance Portugal foi considerada a melhor empresa para trabalhar em Portugal nove vezes, pelo Great Place to Work Institute e foi a vencedora do Prémio “Young Talents Attraction” em 2019. Fomos também premiados cinco vezes pela revista Exame como uma das melhores empresas para se trabalhar em Portugal e a melhor empresa no nosso setor. Todos os dias, são-nos confiadas inúmeras interações únicas em todo o mundo, das quais queremos que faças parte. Junta-te à nossa equipa!

Join our Support Team and become our clients’ ambassador - be the first point of contact for its players’ community. An exciting and international working environment is awaiting you.

Our Client

Our client is now one of the leading computer and video game developers worldwide. Hardly a household can be found without its products, which enjoy great popularity among young and old.


•  Handling inbound communications from customers via Email, Telephone & Webchat

•  Handling inbound communications from retailers via Email & Whitemail; 

•  Managing Customer and Retailer repair bookings; 

•  Providing pre/post sale, and Technical information to end users;  

•  Reporting each customer contact handled in the systems. 

Your Profile

• High School Diploma;

• Native English (C2 mandatory for oral and written skills);

• Experience in telephone customer service / call center environment (preferred);

• Player and support oriented attitude, with a knack for helping others (preferred);

• Team player with strong problem solving and conflict management skills;

• Good reasoning and analytical skills;

• Friendly proactive attitude and great communicator in challenging situations;

• Passion for video games and mobile applications;

• Good computer and Internet skills.

Our Offer

• Work place: Parque das Nações;

• Work Schedule: 9 am to 7 pm, Monday to Friday, and Saturdays from 9 am to 2 pm - rotating shifts and days off;

• Free Portuguese language courses, water sports, soft trekking and much more for all who are interested;

• Excellent work opportunity in a leading multinational;

• Possibility of career progression.

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