English B2B Healthcare Support (m/f)

Expira em: 28 dias

Teleperformance Portugal

A Teleperformance Portugal faz parte do grupo Teleperformance, líder mundial em Customer Experience Management e shared services para mercados internacionais. A nossa equipa é composta por 9000 funcionários, que prestam os nossos serviços em 35 idiomas, para cerca de 64 mercados. A Teleperformance Portugal foi considerada seis vezes consecutivas a melhor empresa para trabalhar em Portugal pelo Great Place to Work Institute. Os nossos colaboradores partilham uma grande variedade de experiências e competências. Estamos focados no trabalho em equipa e na partilha de experiências; esse é o nosso caminho: transformar paixão em excelência. Faz parte da nossa equipa!



Nº de Vagas: 11-20 vagas

Tipo: Full-time

Salário(por ano): A definir

Setor: Contact Centers

Função: Apoio ao Cliente

Região: Lisboa




O Nosso Cliente


Our Client is one of the best-known and most respected healthcare brands in the world, offering the widest and finest range of eye health products including contact lenses and lens care products, pharmaceuticals, intraocular lenses and other eye surgery products. 


Responsabilidades


You will be responsible for taking incoming telephone and e-mail enquiries from customers relating to a range of specified products or services, with the clear objective being to resolve the customer’s issue as quickly and efficiently as possible; 

•  Identify customer needs and identify resolutions that meet those needs;

•  Clearly guide the customer in troubleshooting their enquiries.


Perfil


•  Native or fluent level of spoken and written English (at least C1);

•  Experience in contact center (mandatory); 

•  Good Computer Knowledge (Internet, Windows, Office);

•  Excellent communication skills;

•  Flexibility and a strong work ethic.


A Nossa Oferta


•  Work place: Entrecampos;

•  Availability Monday to Friday from 08h30 and 17h30;

•  Fixed-term, renewable contract;

•  Intensive training and integration phase;

•  Long-term educational and career opportunities;

•  Safe and stable work;

•  Private health insurance after 6 months of employment;

•  Free events, workshops and other activities.


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