Lisboa
Contact Centers, Atendimento ao Cliente

SpotOn Connections

SpotOn Connections Recruitment Solutions was created to focus on the Finance, Legal, Technical, and Multilingual sectors in Europe, delivering a premium recruitment service to all our clients and candidates alike. Due to popular demand for our consultancy, we have now branched into other industries. Our consultants come from a recruitment background, specialising in specific industries and services, thus allowing us a better understanding of our clients' needs. We provide a no risk service to our clients and an individually tailored service to suit our candidates.

O que procura nos candidatos

Native or Proficient Dutch (C2)
Fluency in English (B2)
Possess excellent writing and verbal communication skills to simplify technical language for non-technical users
Demonstrate patience when communicating and solving issues
Treat all data and personal information with utmost confidentiality
Keep up with the latest IT and tech-related trends
Proactive, self-motivated and a great team player

Que funções irão desempenhar

Our brand is American manufacturer of smart home products including thermostats, smoke detectors, and security systems including smart doorbells and smart locks.
As a Technical Support Advisor, you will bring your specialist skillset to solve with precision and efficiency emerging issues that customers may face. You will ensure excellent standards while enjoying every day on the job as you will share your passion for technology with both customers and colleagues. Given the dynamic nature of this job, you can develop your IT skills and advance your career at your own pace.

As a Technical Support Advisor, you will:

Respond to inbound customer requests, document relevant case information
Ensure excellent customer satisfaction
Ability to assist users with Pre-Sales, General Inquiries, and technical support issues via phone/email/chat/social/social messaging channels (as assigned)
Respond appropriately to customer escalations and escalate issues and customers to higher tiers of support as defined and documented
Collaborate with other technicians to resolve or properly close help tickets
Manage an individual ticket queue
Responsible to follow the direction of management and provide feedback

Quais os benefícios oferecidos

Competitive wages (14 monthly payments per year)
Performance bonus
Transportation allowance
Health insurance with a dental plan (after 6 months contract)
Relocation package - shared accommodation and flight reimbursement
Opportunities for career progression and possibilities for an international career through the International Mobility Program

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