Dutch Speaking Customer Support Agent - Athens (REF 5956)

  • Full-time
  • 1-5 vagas
  • Expira em 28 dias
  • Competitive salary
  • Full-time
  • 1-5 vagas
  • Expira em 28 dias
  • Competitive salary
  • Grécia
  • Contact Centers, Atendimento ao Cliente, Apoio ao Cliente

SpotOn Connections

SpotOn Connections Recruitment Solutions was created to focus on the Finance, Legal, Technical, and Multilingual sectors in Europe, delivering a premium recruitment service to all our clients and candidates alike. Due to popular demand for our consultancy, we have now branched into other industries. Our consultants come from a recruitment background, specialising in specific industries and services, thus allowing us a better understanding of our clients' needs. We provide a no risk service to our clients and an individually tailored service to suit our candidates.

O que procura nos candidatos

  • Native or proficient level of Dutch (C2)
  • Advanced level of English (at least C1) both verbal and written
  • Strong communication skills – with excellent phone conversation skills, attentive listening and superior writing skills
  • Ability to evaluate customer complaints, assess alternatives, and make solid, consistent decisions and/or recommendations as required
  • Analytical and problem solving skills with strong attention to detail
  • Ability to learn and become proficient with internal programs and new software
  • Desire to learn and advance, be a curious investigator and problem solver
  • High-speed internet access and appropriate conditions for remote work
  • Must hold EU citizenship or valid work permit for Greece


 


Que funções irão desempenhar


As a customer service specialist in this project, your daily responsibilities will include:

  • Being part of a team specialized in offering support through written and phone communication. 
  • Troubleshoot the care and use of appliances using operation manuals, product specification sheets, and assorted tools over the phone
  • Assist consumers in setting up service repair for their appliances, check availability of technicians and make appointments for service calls
  • Facilitate resolution for consumers issue and log the information into the consumers account.
  • Meet and exceed our service quality goals, compliance regulations and productivity targets
  • Create amazing experience that people value and we are proud of
  • Be responsible to follow the direction of management and provide feedback

Quais os benefícios oferecidos

What's in it for you? We give our people the tools and the freedom to learn, grow, have fun and be themselves.

  • Competitive wages and stability 
  • Continuous learning/development opportunities and competitive career opportunities
  • A safe, friendly, creative, innovative and technological organization
  • International and multicultural environment 

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