Dutch speaking Branch Operations Specialist - AMSTERDAM

  • Full-time
  • 11-20 vagas
  • Expira em 27 dias
  • Competitive
  • Full-time
  • 11-20 vagas
  • Expira em 27 dias
  • Competitive
  • Países Baixos
  • Outros Serviços, Atendimento ao Cliente

SpotOn Connections

SpotOn Connections Recruitment Solutions was created to focus on the Finance, Legal, Technical, and Multilingual sectors in Europe, delivering a premium recruitment service to all our clients and candidates alike. Due to popular demand for our consultancy, we have now branched into other industries. Our consultants come from a recruitment background, specialising in specific industries and services, thus allowing us a better understanding of our clients' needs. We provide a no risk service to our clients and an individually tailored service to suit our candidates.

O que procura nos candidatos

DUTCH BRANCH OPERATIONS SPECIALIST – AMSTERDAM (The Netherlands)
 
 This person will be the "face" of our client’s company and ensures guests receive outstanding service. Besides that, this person will coordinate all operational and support activities, including van preparation and administrative tasks.
 
Requirements:
 
• Proven work experience as a team leader in Hospitality or Customer Service Position (Hotel, Hostel, Rent-a-car) (mandatory)
• Fluent in English and Dutch (mandatory)
• Valid Driver's license and confidence to drive a campervan (mandatory);
• Degree in Tourism or Hospitality (plus)
• Excellent organizational and multitasking abilities;
• Outgoing and friendly with a gregarious personality and a natural talent for customer service;
• Excellent communication and people skills;
• Dynamic and proactive approach;
• Availability for flexible schedules and hands-on approach to problems;
• Problem Solver: Flexibility and availability for last minute challenges and ability to focus on customer satisfaction;
• Responsible, organized and capacity for critical reflection.

Que funções irão desempenhar

Responsibilities:
 
• Train, supervise and support location needs, including client assistants, cleaning/shuttle officers and trainees;
• Receive and deliver the campervans (check-ins and check-outs);
• Using oral and written communication skills to register guests, process payments and explain the vehicle functionalities, reservation details and terms & conditions;
• Maintain updated information on van availability, reservations and guest communications;
• Verify and prepare vans after each booking;
• Handle complaints and specific customers’ requests and troubleshoot emergencies;
• Monitor stock and order depot supplies;
• Receive and manage recurrent suppliers;
• Perform all the supportive functions to make sure operations run smoothly, including delivering vans, check-in procedures and prepare vans.

Quais os benefícios oferecidos

To be discussed

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