Dutch Facebook Customer Delight Representative (m/f)

Expira em: 27 dias

Teleperformance Portugal

A Teleperformance Portugal faz parte do grupo Teleperformance, líder mundial em Customer Experience Management e shared services para mercados internacionais. A nossa equipa é composta por 9000 funcionários, que prestam os nossos serviços em 35 idiomas, para cerca de 64 mercados. A Teleperformance Portugal foi considerada seis vezes consecutivas a melhor empresa para trabalhar em Portugal pelo Great Place to Work Institute. Os nossos colaboradores partilham uma grande variedade de experiências e competências. Estamos focados no trabalho em equipa e na partilha de experiências; esse é o nosso caminho: transformar paixão em excelência. Faz parte da nossa equipa!



Nº de Vagas: 11-20 vagas

Tipo: Full-time

Salário(por ano): A definir

Setor: Contact Centers

Função: Atendimento ao Cliente

Região: Lisboa





Become a member of our ambitious and motivated support team. Ensure customers satisfaction representing one of the world’s most recognizable companies.


Are you passionate about online advertising and new technology and would you like to join one of the leading companies worldwide? 

Facebook has reinvented social interaction and is the number one networking company with hundreds of millions of daily users. 


Our Offer

•  Excellent work opportunity in a leading multinational company;

•  Stable work and career progression;

•  Intensive training and integration phase;

•  Private health insurance after 6 months of employment;

•  Fixed-term, renewable employment contract;

•  Long-term career opportunities;

•  Reimbursement of your initial flight costs after 9 months and airport pick up; 

•  Annually complementary return flight to your home country (within Europe);

•  Possibility to live in one of our apartments;

•  Free organized sport activities and events.


Responsibility

•  Provide support to small and medium-sized businesses (SMBs) to help them grow across multiple channels - chat, email and phone;

•  Support and expand the self-serve advertising base for SMB clients in the online and digital advertising domain;

•  Provide pre and post-sales support for all self-service products;

•  Provide product and tool support to enhance clients’ experience; 

•  Identify trends and solve problems facing multiple SMB clients;

•  Resolve customer issues in a timely manner, pro-actively communicate to clients on progress and pro-actively identify areas where clients can improve usage of our solutions.

•  Provide vital product insights and feedback from our customers to engineering.


Your Profile

•  Native Dutch Speaker;

•  Good knowledge of English (B2 level);

•  Familiarity with online advertising products and social media;

•  +1 year working in a customer support related role;

•  Excellent communication skills: verbal, written, listening skills;

•  Flexible and quick learner, able to adapt to continuously evolving SMB needs to help clients grow their business on the advertising platform;

•  Availability Monday to Sunday, including rotating weekends;

•  Experienced in Call Center environment / Customer Support role;

•  Ability to multi-task and work under pressure.



We are looking forward to receive your application.



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