Dutch Customer Support Supervisor

  • Full-time
  • 21-30 vagas
  • Expira em 18 dias
  • competitive
  • Full-time
  • 21-30 vagas
  • Expira em 18 dias
  • competitive
  • Malta
  • Outros Serviços, Apoio ao Cliente

Betting Connections

With more than 20 professionals Betting Connections Recruitment Solutions is Malta’s largest iGaming recruitment specialist. Our team of highly skilled recruitment and career consultants are dedicated to providing the best and most personalised service in the industry. We pride ourselves on our ability to fully understand the needs of both our clients and candidates alike, which we achieve through developing long term relationships and our extensive knowledge of both the iGaming industry and recruitment!

O que procura nos candidatos

One of our established iGaming operator clients are looking for a Dutch speaking Customer Support Supervisor to manager their Dutch Customer Service Operations team in Malta!

They are looking to hire someone who has a desire and passion to coach, develop and motivate others. This role will include identifying development areas which will help the progression of team leaders and their day-to-day responsibilities too.

You must be willing to work as part of a team, whilst being able to demonstrate your adaptability and willingness to embrace new tasks within this diverse role.

 


 

Requirements:


Fluent verbal and written communication in Dutch and English

Experience managing a customer support team in an online environment or call centre

Excellent organisation and prioritisation skills

Able to embrace change and lead by example

Passionate and enthusiastic for providing outstanding customer service at all times

Able to problem solve and find solutions efficiently

Competent literacy and numeracy skills

Self-motivated with the ability to work effectively and efficiently under pressure

Must be prepared to work five days a week from seven including weekends

 

What they offer:


Competitive Salary

An exceptional relocation package

Thorough training will be provided on all aspects of the role, including training on sportsbook and online casino, giving you the tools and knowledge to provide excellent guidance to your team

Development continues throughout the role enabling you to build your career in an innovative team

Health Insurance + Eye Care

Life Assurance

Bonus Schemes

Que funções irão desempenhar

Responsibilities:


Coach and develop a group of team leaders to ensure delivery of the highest level of customer service

Prepare and undertake coaching and feedback sessions

Create SMART PDPs for team leaders

Assist with escalated issues relating to customers, site and applications

Assist with managerial tasks

Quais os benefícios oferecidos

to be discussed

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