Dutch Customer Support Supervisor

  • Full-time
  • 21-30 vagas
  • Expira em 12 dias
  • competitive
  • Full-time
  • 21-30 vagas
  • Expira em 12 dias
  • competitive
  • Malta
  • Outros Serviços, Atendimento ao Cliente

Betting Connections

With more than 20 professionals Betting Connections Recruitment Solutions is Malta’s largest iGaming recruitment specialist. Our team of highly skilled recruitment and career consultants are dedicated to providing the best and most personalised service in the industry. We pride ourselves on our ability to fully understand the needs of both our clients and candidates alike, which we achieve through developing long term relationships and our extensive knowledge of both the iGaming industry and recruitment!

O que procura nos candidatos


 

We are looking to welcome someone who has a desire and passion to coach, develop and motivate others. This will include identifying development areas which will help the progression of team leaders and their day-to-day responsibilities.

 

You must be willing to work as part of a team, whilst being able to demonstrate your adaptability and willingness to embrace new tasks is essential within this diverse role.

 


 

Requirements:


Fluent verbal and written communication in Dutch and English

Experience managing a customer support team in an online environment or call centre

Excellent organisation and prioritisation skills

Ability to embrace change and lead by example

Passion and enthusiasm for providing outstanding customer service at all times

Must be prepared to work any five days from seven including weekends

Ability to problem solve and find a solution

Competent literacy and numeracy skills

Self-motivated with the ability to work effectively and efficiently under pressure

Que funções irão desempenhar

Responsibilities:


Coaching and developing a group of team leaders to ensure delivery of the highest level of customer service

Preparing and undertaking coaching and feedback sessions

Creating SMART PDPs for team leaders

Assisting with the escalation of issues relating to customers, site and applications

Assisting with managerial tasks

Quais os benefícios oferecidos

to be discussed

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