O que procura nos candidatos

·         Superb written and oral communication skills in Dutch (C2 level) and good understating in English (B1 level);

·         Ability to work independently and in a team environment;

·         Resilient and calm with an ability to assist customers and drive brand loyalty;

·         Good listening skills and extreme attention to detail;

·         Proficiency with desktop computer system and internet skills;

·         Prior customer service experience;

·         Self-motivated, enthusiastic, and able to succeed in a fast-paced, dynamic environment.

Que funções irão desempenhar

·         Handle and carefully respond to all customer inquiries by email, chat and phone;

·         Follow up to customer inquiries by taking specific action in a timely manner;

·         Engage with customers in a friendly and professional manner while actively listening to their concerns;

·         Aim to resolve issues on the by phone call and be proactive;

·         Work with other departments together, for example Sales and Marketing.

Quais os benefícios oferecidos

·         Strong possibility of career progression;

·         Family environment, small teams, regulated working hours;

·         Initial and continuous training;

·         Work contract – Full time position;

·         Professional hardware: everyone can use a Mac;

·         Opportunity to work in a multicultural environment.

Outros aspectos a referir

Location: Porto

Starting Date: March

 Mandatory requirements

·         Fiber internet (high speed internet) – NO WIFI AVAILABLE ON ENTHERNET CABLE;

·         Peaceful working space area;

Location: Home