Dutch Customer Support Agent

  • Part-time, Full-time
  • 1-5 vagas
  • Expira em 22 dias
  • Competitive Salary
  • Part-time, Full-time
  • 1-5 vagas
  • Expira em 22 dias
  • Competitive Salary
  • Portalegre, Castelo Branco, Guarda, Viseu, Viana do Castelo, Lisboa, Faro, Beja, Aveiro, Porto, Braga, Coimbra, Vila Real, Leiria, Estrangeiro, Évora, Setúbal, Santarém, Bragança
  • Contact Centers, Apoio ao Cliente

SpotOn Connections

SpotOn Connections Recruitment Solutions was created to focus on the Finance, Legal, Technical, and Multilingual sectors in Europe, delivering a premium recruitment service to all our clients and candidates alike. Due to popular demand for our consultancy, we have now branched into other industries. Our consultants come from a recruitment background, specialising in specific industries and services, thus allowing us a better understanding of our clients' needs. We provide a no risk service to our clients and an individually tailored service to suit our candidates.

O que procura nos candidatos

Requirements

• Have excellent English and Dutch language skills (at native level)

• Have compelling communication and team skills;

• Available to work on shifts basis (including night hours and weekends)

• Experience working in a highly demanding customer service environment

• Able to work under pressure and keep calm

Que funções irão desempenhar

Responsibilities:

• Establish an efficient, courteous and personalized contact with customers by phone, in Dutch.

• Be autonomous, do not hesitate to improve your own learning to ensure you have enough

knowledge and mastery of software to excel in the role.

• Being multitasking and adapting to a very dynamic environment.

• Continuously looking for ways to provide an effective solution for Customer’s needs while

improving the team’s and your own performance.

• Respect established processes, service level agreements with clients in terms of quality by

achieving and excelling individual and team goals.

• Establish and maintain effective collaboration with client’s partners.

• Be able to maintain a constructive state of mind even in difficult situations.

Quais os benefícios oferecidos

Full-Remote Possibilities

International Environment

Training provided        

Outros aspectos a referir

Desired criteria:

• Experience in customer service in telephone or face-to-face, in the field of tourism, where you

have had to build a relationship with customers.

• You are passionate,

• You have excellent oral and written communication skills.

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