O que procura nos candidatos

Requirements

• Have excellent English and Dutch language skills (at native level)

• Have compelling communication and team skills;

• Available to work on shifts basis (including night hours and weekends)

• Experience working in a highly demanding customer service environment

• Able to work under pressure and keep calm

Que funções irão desempenhar

Responsibilities:

• Establish an efficient, courteous and personalized contact with customers by phone, in Dutch.

• Be autonomous, do not hesitate to improve your own learning to ensure you have enough

knowledge and mastery of software to excel in the role.

• Being multitasking and adapting to a very dynamic environment.

• Continuously looking for ways to provide an effective solution for Customer’s needs while

improving the team’s and your own performance.

• Respect established processes, service level agreements with clients in terms of quality by

achieving and excelling individual and team goals.

• Establish and maintain effective collaboration with client’s partners.

• Be able to maintain a constructive state of mind even in difficult situations.

Quais os benefícios oferecidos

Full-Remote Possibilities

International Environment

Training provided        

Outros aspectos a referir

Desired criteria:

• Experience in customer service in telephone or face-to-face, in the field of tourism, where you

have had to build a relationship with customers.

• You are passionate,

• You have excellent oral and written communication skills.