Deskside Support Technician

  • Full-time
  • 1-5 vagas
  • Expira em 28 dias
  • negociável
  • Full-time
  • 1-5 vagas
  • Expira em 28 dias
  • negociável
  • Lisboa , Permite-se o tele-trabalho
  • Tecnologias de Informacao, Suporte IT

Claranet Portugal

A Claranet é o maior fornecedor europeu independente de serviços geridos, oferecendo soluções integradas de IT, nas áreas de Cloud, Security e Workplace. Mais de 6.500 clientes empresariais confiam na Claranet para desenhar, implementar e operar as suas aplicações de negócio críticas, dados e websites, 24x7.

O que procura nos candidatos

Your responsibilities include:

  • Proceeds to install, control and monitor software and hardware in our Desktop Management environments;
  • Implements requests for user account changes in Windows domain Active Directory and email management systems;
  • Resolves micro informatics issues primarily at the client's premises and / or remotely;
  • Diagnosis of problems occurring in the network and in systems or operating faults;
  • Hands and eyes to support another Claranet teams in our customer facilities.

You must have:

  • Windows operating systems (8 and 10) and MACs;
  • Office 365 training or proved knowledge is (Mandatory);
  • Microsoft Office application environments (2010, 2013 and 2016);
  • Email clients and protocols (POP, IMAP, Exchange);
  • Management of users and mailboxes;
  • IM Clients (MS Teams);
  • Management of users and groups in Active Directory;
  • Access and permissions management in Microsoft Fileshare;
  • Hardware and peripherals (Troubleshooting, software and hardware installation and ticket resolution);
  • Network and Internet (Firewall, Proxy, AntiSpam, Access Points, Switching);
  • Comptia Certification\ITIL (preferable);
  • Remote access tools knowledge \ ITSM tools;
  • Availability to be contacted and move on to act after regular working hours;
  • Driving License.

We offer:

  • Regular professional development;
  • Office facilities for meals and snacks;
  • Regular teambuilding programs;
  • Friendly workplace;
  • Training sessions and learning paths according your profile and Claranet organization needs.

Workplace: Lisboa - Carnaxide

Claranet, Helping our customers do amazing things!

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