Danish Speaking Technical Support Agent

Expira em: 16 dias

SpotOn Connections

SpotOn Connections Recruitment Solutions was created to focus on the Finance, Legal, Technical, and Multilingual sectors in Europe, delivering a premium recruitment service to all our clients and candidates alike. Due to popular demand for our consultancy, we have now branched into other industries. Our consultants come from a recruitment background, specialising in specific industries and services, thus allowing us a better understanding of our clients' needs. We provide a no risk service to our clients and an individually tailored service to suit our candidates.



Nº de Vagas: 11-20 vagas

Tipo: Full-time

Salário(por ano): Depends on experience

Setor: Tecnologias de Informacao

Função: Atendimento ao Cliente

Região: Lisboa




Located in our Lisbon office, you will be integrated into a multicultural team providing inbound technical support to the Danish market. The main responsibilities involve troubleshooting and resolving quality or connection issues on customer’s hardware environments by telephone and email. You will be providing technical support for both Danish businesses clients & end users of the hardware.
 
Responsibilities:

  • Provide friendly and efficient service (by inbound phone calls and emails, including urgent situations) to the Danish community.
  • Be the first point of contact to handle technical support and resolve customer issues.
  • Research information and troubleshoot problems using available resources (product laboratory)
  • Identify and escalate issues appropriately.
  • Proactively and independently work to meet targets and goals. 

What we are looking for:

  • Native level Danish (C2) 
  • Good understanding of English
  • Ability to work in a team environment 
  • Ability to build trust with customers
  • Patient & empathetic
  • Technical aptitude and the ability to pick up new technology quickly 

Bonus Skills:

  • Previous customer service or contact center experience
  • Good troubleshooting skills and analytical thinking
  • Knowledge and understanding of hardware and printers (preferable

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