Danish Speaking Responsible Gaming Analyst

  • Full-time
  • 11-20 vagas
  • Expira em 26 dias
  • Competitive
  • Full-time
  • 11-20 vagas
  • Expira em 26 dias
  • Competitive
  • Malta
  • Outros Serviços, Desenvolvimento Comercial

SpotOn Connections

SpotOn Connections Recruitment Solutions was created to focus on the Finance, Legal, Technical, and Multilingual sectors in Europe, delivering a premium recruitment service to all our clients and candidates alike. Due to popular demand for our consultancy, we have now branched into other industries. Our consultants come from a recruitment background, specialising in specific industries and services, thus allowing us a better understanding of our clients' needs. We provide a no risk service to our clients and an individually tailored service to suit our candidates.

O que procura nos candidatos


 

 
Requirements:


  • A fluent Danish speaker who can also speak and write English fluently
  • You have a keen interest in the psychology of addiction
  • Regulatory and compliance knowledge within iGaming is an advantage
  • You are an empathic individual with an ability to listen effectively and understand others
  • You have a keen willingness to learn and strive to improve business operations whilst prioritizing player protection
  • A team player with a positive mindset and a flexible approach
  • You are an analytical thinker with excellent attention to detail 
  • You enjoy working in a fast-paced, dynamic environment 

 

Que funções irão desempenhar

Responsibilities:

  • Analyze risk-scoring reports to identify potential addictive behavior, contact players who are at risk by phone or email, and provide support according to internal policies and procedures in relation to additional checks, self-exclusion, and account blocking
  • Monitor escalated player registrations to prevent and avoid underage gambling
  • Monitor escalated self-excluded players to assess risk and refund, eligible players
  • Monitor and review follow-up case report on a daily, weekly, and monthly basis
  • Escalate complex cases with recommendations to senior management to ensure player protection is safeguarded 
  • Adopt a solution-focused approach to assist vulnerable players
  • Recommend changes and/or amendments to Responsible Gaming operational activities and processes
  • Work closely with the Responsible Gaming Manager to instill a culture of Responsible Gaming through promoting awareness, and delivering training as required 

Quais os benefícios oferecidos

To be discussed

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