Danish Speaking Customer Support Agent (REF 7616)

  • Full-time
  • 6-10 vagas
  • Expira em 25 dias
  • Competitive salary
  • Full-time
  • 6-10 vagas
  • Expira em 25 dias
  • Competitive salary
  • Malta
  • Contact Centers, Atendimento ao Cliente

Betting Connections

With more than 20 professionals Betting Connections Recruitment Solutions is Malta’s largest iGaming recruitment specialist. Our team of highly skilled recruitment and career consultants are dedicated to providing the best and most personalised service in the industry. We pride ourselves on our ability to fully understand the needs of both our clients and candidates alike, which we achieve through developing long term relationships and our extensive knowledge of both the iGaming industry and recruitment!

O que procura nos candidatos

  • A native or fluent Danish speaker who can also speak/write English fluently
  • Willingness to work on shifts (24/7)
  • You have a positive and a can-do attitude with a flexible approach 
  • You enjoy learning and sharing your knowledge with others
  • You have a genuine interest in iGaming and eager to learn more
  • You take pride in giving support to people with empathy and show engagement in delivering an excellent service
  • An excellent listener 
  • A team player that can work independently

Que funções irão desempenhar

  • Greet and communicate with customers in a warm and empathetic fashion
  • Deliver a high level of customer service to customers regarding their queries and inform them about promotions and deals on site
  • Identify and support players in difficulties they might encounter
  • Enable our players with quality solutions in a timely, personal and professional manner that exceeds the customers’ expectations
  • Provide explanations to customers about products/site/policies
  • Keep up to date with new information/policies
  • Build a trusting relationship through accurate answers and a positive vibe
  • Understand, guide and support players in Responsible Gambling 
  • Collaborate with our Fraud and payments team in customer queries
  • Understand AML and report any suspicious activity
  • Update customer account/details with necessary information when needed

Quais os benefícios oferecidos

  • Relocation package
  • Competitive Salary
  • Professional development support
  • Private health insurance, Wellness allowance
  • Free breakfast and lunch
  • Free transport home for late-night shifts
  • Birthday leave, Additional marriage leave and Paternity leave and 5 days transferable sick leave to care for your sick child
  • Team building activities, Monthly get-togethers, Party tickets and Beach club access

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