Danish speaking Customer Support Agent

  • Full-time
  • 11-20 vagas
  • Expira em 27 dias
  • Competitive
  • Full-time
  • 11-20 vagas
  • Expira em 27 dias
  • Competitive
  • Malta
  • Outros Serviços, Atendimento ao Cliente, Apoio ao Cliente

SpotOn Connections

SpotOn Connections Recruitment Solutions was created to focus on the Finance, Legal, Technical, and Multilingual sectors in Europe, delivering a premium recruitment service to all our clients and candidates alike. Due to popular demand for our consultancy, we have now branched into other industries. Our consultants come from a recruitment background, specialising in specific industries and services, thus allowing us a better understanding of our clients' needs. We provide a no risk service to our clients and an individually tailored service to suit our candidates.

O que procura nos candidatos



 

They are currently looking for a responsible and reliable Customer Support Agent to join their operations in Malta to support their online product.
Your role will include:

 
Requirements:

  • Previous customer related experience (ideally within iGaming industry)
  • Native-like level of Danish language (both spoken and written)
  • Good English language skills
  • Must be PC literate – proficient MS Applications
  • Willing to work co-operatively with others, to be part of a team to achieve common goals or objectives
  • Ability to develop relationships & rapport with people
  • Demonstrate a Can-do Attitude by showing enthusiasm, energy and inner motivational to do things better, self-starter, takes action to achieves goals beyond what is required

Que funções irão desempenhar

Customer Service:

  • Answering customer inquiries via email
  • Respect the Responsible Gaming Processes    
  • Handling wide variety of player & account queries within agreed service levels
  • Communicating with customers keeping them well informed about the company products, services & promotions

 
Account and Documents Verification (KYC):

  • Monitoring the partially automated verification processes of customer accounts
  • Manual verification of customer accounts
  • Documents check

 
Online Payments:

  • Monitoring of customer registrations
  • Monitoring and processing of incoming and outgoing payments
  • Monitoring of potential account abuse cases
  • Supports automated payment and withdrawal processes

Quais os benefícios oferecidos

To be discussed

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