Danish Customer Support Agent

  • Full-time
  • 1-5 vagas
  • Expira em 25 dias
  • Competitive salary
  • Full-time
  • 1-5 vagas
  • Expira em 25 dias
  • Competitive salary
  • Malta
  • Contact Centers, Atendimento ao Cliente

Betting Connections

With more than 20 professionals Betting Connections Recruitment Solutions is Malta’s largest iGaming recruitment specialist. Our team of highly skilled recruitment and career consultants are dedicated to providing the best and most personalised service in the industry. We pride ourselves on our ability to fully understand the needs of both our clients and candidates alike, which we achieve through developing long term relationships and our extensive knowledge of both the iGaming industry and recruitment!

O que procura nos candidatos

Requirements:

• Previous customer related experience (ideally within iGaming industry);

• Native-like level of Danish language (both spoken and written);

• Good English language skills;

• Must be PC literate – proficient MS Applications;

• Willing to work co-operatively with others, to be part of a team to achieve common goals or objectives;

• Ability to develop relationships & rapport with people;

• Demonstrate a Can-do Attitude by showing enthusiasm, energy and inner motivational to do things better, self-starter, takes action to achieves goals beyond what is required.

Que funções irão desempenhar

• Answering customer inquiries via email;

• Respect the Responsible Gaming Processes;

• Handling wide variety of player & account queries within agreed service levels;

• Communicating with customers keeping them well informed about the company products, services & promotions.


Account and Documents Verification (KYC):

• Monitoring the partially automated verification processes of customer accounts;

• Manual verification of customer accounts;

• Documents check.


Online Payments:

• Monitoring of customer registrations;

• Monitoring and processing of incoming and outgoing payments;

• Monitoring of potential account abuse cases;

• Supports automated payment and withdrawal processes.

Quais os benefícios oferecidos

To be discussed.

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