O que procura nos candidatos

Requirements:

• Previous customer related experience (ideally within iGaming industry);

• Native-like level of Danish language (both spoken and written);

• Good English language skills;

• Must be PC literate – proficient MS Applications;

• Willing to work co-operatively with others, to be part of a team to achieve common goals or objectives;

• Ability to develop relationships & rapport with people;

• Demonstrate a Can-do Attitude by showing enthusiasm, energy and inner motivational to do things better, self-starter, takes action to achieves goals beyond what is required.

Que funções irão desempenhar

• Answering customer inquiries via email;

• Respect the Responsible Gaming Processes;

• Handling wide variety of player & account queries within agreed service levels;

• Communicating with customers keeping them well informed about the company products, services & promotions.

Account and Documents Verification (KYC):

• Monitoring the partially automated verification processes of customer accounts;

• Manual verification of customer accounts;

• Documents check.

Online Payments:

• Monitoring of customer registrations;

• Monitoring and processing of incoming and outgoing payments;

• Monitoring of potential account abuse cases;

• Supports automated payment and withdrawal processes.

Quais os benefícios oferecidos

To be discussed.