O que procura nos candidatos
• Previous customer related experience (ideally within iGaming industry);
• Native-like level of Danish language (both spoken and written);
• Good English language skills;
• Must be PC literate – proficient MS Applications;
• Willing to work co-operatively with others, to be part of a team to achieve common goals or objectives;
• Ability to develop relationships & rapport with people;
• Demonstrate a Can-do Attitude by showing enthusiasm, energy and inner motivational to do things better, self-starter, takes action to achieves goals beyond what is required.
Que funções irão desempenhar
• Answering customer inquiries via email;
• Respect the Responsible Gaming Processes;
• Handling wide variety of player & account queries within agreed service levels;
• Communicating with customers keeping them well informed about the company products, services & promotions.
Account and Documents Verification (KYC):
• Monitoring the partially automated verification processes of customer accounts;
• Manual verification of customer accounts;
• Documents check.
• Monitoring of customer registrations;
• Monitoring and processing of incoming and outgoing payments;
• Monitoring of potential account abuse cases;
• Supports automated payment and withdrawal processes.
Quais os benefícios oferecidos
To be discussed.