Danish Customer Support Agent

  • Full-time
  • 21-30 vagas
  • Expira em 26 dias
  • competitive
  • Full-time
  • 21-30 vagas
  • Expira em 26 dias
  • competitive
  • Malta
  • Outros Serviços, Atendimento ao Cliente

Betting Connections

With more than 20 professionals Betting Connections Recruitment Solutions is Malta’s largest iGaming recruitment specialist. Our team of highly skilled recruitment and career consultants are dedicated to providing the best and most personalised service in the industry. We pride ourselves on our ability to fully understand the needs of both our clients and candidates alike, which we achieve through developing long term relationships and our extensive knowledge of both the iGaming industry and recruitment!

O que procura nos candidatos


 


 

Requirements:



A native or fluent Danish speaker who can also speak and write English fluently

You have a keen interest in the psychology of addiction

Regulatory and compliance knowledge within iGaming is an advantage

You are an empathic individual with an ability to listen effectively and understand others

You have a keen willingness to learn and strive to improve business operations whilst prioritizing player protection

A team player with a positive mindset and a flexible approach

You are an analytical thinker with excellent attention to detail 

You enjoy working in a fast-paced, dynamic environment 

Que funções irão desempenhar

Responsibilities:


Analyze risk-scoring reports to identify potential addictive behavior, contact players who are at risk by phone or email, and provide support according to internal policies and procedures in relation to additional checks, self-exclusion, and account blocking

Monitor escalated player registrations to prevent and avoid underage gambling

Monitor escalated self-excluded players to assess risk and refund, eligible players

Monitor and review follow-up case report on a daily, weekly, and monthly basis

Escalate complex cases with recommendations to senior management to ensure player protection is safeguarded 

Adopt a solution-focused approach to assist vulnerable players

Recommend changes and/or amendments to Responsible Gaming operational activities and processes

Work closely with the Responsible Gaming Manager to instill a culture of Responsible Gaming through promoting awareness, and delivering training as required 

Quais os benefícios oferecidos

to be discussed

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