O que procura nos candidatos

Requirements:

Previous customer related experience (ideally within iGaming industry)

Native-like level of Danish language (both spoken and written)

Good English language skills

Must be PC literate – proficient MS Applications

Willing to work co-operatively with others, to be part of a team to achieve common goals or objectives

Ability to develop relationships & rapport with people

Demonstrate a Can-do Attitude by showing enthusiasm, energy and inner motivational to do things better, self-starter, takes action to achieves goals beyond what is required

Que funções irão desempenhar

Your role will include:

Customer Service:

Answering customer inquiries via email

Respect the Responsible Gaming Processes    

Handling wide variety of player & account queries within agreed service levels

Communicating with customers keeping them well informed about the company products, services & promotions

Account and Documents Verification (KYC):

Monitoring the partially automated verification processes of customer accounts

Manual verification of customer accounts

Documents check

Online Payments:

Monitoring of customer registrations

Monitoring and processing of incoming and outgoing payments

Monitoring of potential account abuse cases

Supports automated payment and withdrawal processes

Quais os benefícios oferecidos

to be discussed