O que procura nos candidatos

Requirements:

Investigative experience preferable

Able to deliver high quality customer service

Experience of managing and looking after high-end clientele

Understanding of the gaming industry is desirable

Awareness of EU AML Directives and Spanish Gambling Law

Proficiency with Microsoft Office Suite

Excellent communication and interpersonal skills, Ability to adapt communication style

Investigative mindset, Attention to detail

Ability to make robust decisions, Excellent time management & organisational skills

Good communicator both written and verbal, Excellent time management skills

Spanish language is a must, Portuguese will be considered as an advantage

Que funções irão desempenhar

Using various techniques (both open source & direct customer interactions), create rounded view of individual customer’s activity and background to support regular review of business relationships

You will be responsible for ensuring that high value digital customers are investigated and managed in relation to current legislative requirements under the EU AML directives and applicable Spanish law

Support F&P Team Leader in matters relating to safer gambling, verification checks and anti-money laundering

Using various techniques to analyze individual customers activity and background to support regular management review of business relationships

Identify customers whose play/activity may give rise to concern that they have problem gambling issues

Identify customers who maybe playing with illicit funds or engaged in money laundering

Use data and information to support identification of customers that maybe of concern

Analyze ‘at risk’ customers to ascertain their source of funding – extending to both digital and retail spend where appropriate

Liaise and consult with the F&P Team Leader regarding individual cases and higher risk customers

Make recommendations to the F&P Team Leader regarding account management for ‘at risk’ customers

Consult and liaise with colleagues to ensure best practice across the team and with customers

Collaborate with digital and retail stakeholders and VIP team as required for high value or cross-channel customers

Prepare and produce high quality reports and documentation as needed for Director of Payments and Customer Diligence and stakeholders

Keep up to date with relevant legislation and requirements within the gambling industry

Quais os benefícios oferecidos

to be discussed