Customer Support Specialist M/F

Expira em: 9 dias

ManpowerGroup Portugal

A ManpowerGroup está presente em Portugal há mais de 50 anos, representada pelas quatro marcas do Grupo: ManpowerGroup Solutions, Experis, Manpower, Right Management. Uma família de marcas que faz convergir a nossa capacidade para criar e gerir todo o tipo de Talento conectando o Potencial Humano com as ambições empresariais ajudando cada negócio a conseguir resultados inesperados.



Nº de Vagas: 6-10 vagas

Tipo: Full-time

Salário(por ano): A definir

Setor: Turismo

Função: Atendimento ao Cliente

Região: Porto





Would you like to have an interesting and exciting job in a growing and innovative sector? Do you like to travel? If your answer is yes, then start working with us! 


Responsibilities:


• Deal directly with customers by phone and email


• Respond promptly to customer inquiries


• Handle and resolve customer complaints within a 1-2 business-day turnaround


• Obtain and evaluate all relevant information to handle inquiries and complaints


• Direct requests and unresolved issues to the designated manager or director


• Keep accurate records of customer inquiries, interactions, and details of actions taken


• Communicate and coordinate with internal departments


• Follow up on customer interactions


• Troubleshoot technical problems and escalate bug reports to management


• Performs additional tasks according to business needs


 


Requirements:


• Fluency in English - both written and verbal


• Fluency in one or more of the following languages: Spanish or French or German or Italian or Dutch


• High school, college or university degree


• Excellent customer care skills


• Excellent knowledge of MS Office applications and very good typing skills


• Good organizational and problem solving skills


• Ability to work under targets and with deadline


• Sense of discretion around confidential information


• Strong time management/prioritization skills and multi-tasking ability


• Ability to work independently and in a team, anticipate problems and suggest solutions


• Able to handle difficult conversations with patience


•• Experience in a multinational environment is an advantage


 


What would be considered as an advantage:


• Experience with relevant applications, including but not limited to:


• Web-based content management Systems


• CRM/Customer Support Tools


• Social Media Applications (Facebook, Twitter, etc.)


• Hands-on experience with user-generated content (either personally or professionally)


 


 


Please send CV with the subject CSSTOURISM


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