Customer Support Service - Spanish Speakers

  • Full-time
  • 1-5 vagas
  • Expira em 4 dias
  • Fixed Salary
  • Full-time
  • 1-5 vagas
  • Expira em 4 dias
  • Fixed Salary
  • Porto
  • Outros Serviços, Atendimento ao Cliente, Apoio ao Cliente

ManpowerGroup Portugal

A ManpowerGroup está presente em Portugal há mais de 50 anos, representada pelas quatro marcas do Grupo: ManpowerGroup Solutions, Experis, Manpower, Right Management. Uma família de marcas que faz convergir a nossa capacidade para criar e gerir todo o tipo de Talento conectando o Potencial Humano com as ambições empresariais ajudando cada negócio a conseguir resultados inesperados.

O que procura nos candidatos

ManpowerGroup is a multinational company recognized worldwide for making business more human. By choosing us you are choosing to be part of a multicultural and dynamic team in a universe of projects with the best brands on the market. Come build your career with us!



What you’ll be doing:


• Handle Spanish chats from the customers

• Identify and resolve customers’ requests/questions or complaints using relevant knowledge base tools or other technical resources.

• Communicate and consult with colleagues to share best practice.

• Comply with/complete global support specific or ad-hoc tasks.

• Meet support KPIs (Initial response time, Quality scores, Client happiness rating).


Benefits:


• Full-time, paid training to help you on your way to success.

• Fixed Salary

• Meal allowence

• Possibility to develop your career.


What you need:

• Fluency in written and spoken Spanish (C2 level) and English ( B2 level) (mandatory).

• Experience in a Customer Service position (not mandatory).

• “Problem Solving” character - Ability to apply analytical and investigative skills to resolve customer issues creatively and with minimal direction.

• Customer oriented, enthusiastic, courteous, assertive and motivated to take charge of both customer engagement and problem resolution.

• A team player who is positive, friendly and has a can-do attitude towards staff and customers.

• Experience of working to customer satisfaction-based targets and operational metrics such as quality and handle time.

• Ability to multitask in a fast-paced environment.

• Ability to work shift patterns, including some weekends.


Join us!


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