Customer Support (English and Hindi - mandatory)

  • Full-time
  • 1-5 vagas
  • Expira em 13 dias
  • Salário Compatível com a função
  • Full-time
  • 1-5 vagas
  • Expira em 13 dias
  • Salário Compatível com a função
  • Porto
  • Publicidade, Apoio ao Cliente

Scores And Levels

O que procura nos candidatos

  • Experience as a Customer Support Specialist or similar CS role
  • Familiarity with Sports Betting and/or Casino is a huge plus
  • Experience using help desk software and remote support tools is a plus
  • Natural interest in sports (especially cricket) is a huge plus
  • Excellent communication and problem-solving skills
  • Multi-tasking abilities
  • Patience when handling tough cases
  • Flexibility in working hours
  • Ability to communicate clearly in both oral and written form (English and Hindi- mandatory)

Que funções irão desempenhar

  • Respond to customer queries in a timely and accurate way, via phone, email or chat
  • Identify customer needs and help customers use specific features
  • Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
  • Update our internal databases with information about technical issues and useful discussions with customers
  • Monitor customer complaints on social media and reach out to provide assistance
  • Share feature requests and effective workarounds with team members
  • Inform customers about new features and functionalities
  • Follow up with customers to ensure their technical issues are resolved
  • Gather customer feedback and share it with our Product and Marketing teams

Quais os benefícios oferecidos

A very good and multicultural work environment
Opportunities to grow in career
Benefits (Gym + ticket restaurant)

Outros aspectos a referir

If you meet the above requirements for this Customer Support job we would like to hear from you!

Outras oportunidades de emprego - Scores And Levels

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