Customer Support Engineer (REF 7977)

  • Full-time
  • 6-10 vagas
  • Expira em 27 dias
  • Competitive salary
  • Full-time
  • 6-10 vagas
  • Expira em 27 dias
  • Competitive salary
  • Malta
  • Contact Centers, Atendimento ao Cliente

Betting Connections

With more than 20 professionals Betting Connections Recruitment Solutions is Malta’s largest iGaming recruitment specialist. Our team of highly skilled recruitment and career consultants are dedicated to providing the best and most personalised service in the industry. We pride ourselves on our ability to fully understand the needs of both our clients and candidates alike, which we achieve through developing long term relationships and our extensive knowledge of both the iGaming industry and recruitment!

O que procura nos candidatos


  • The ability to communicate fluently in English both verbally and in writing is essential.
  • Exceptional communication and organization skills.
  • Ability to work autonomously and within a team to support the end-user efficiently using ITIL Best Practice.
  • Practical experience writing and running SQL queries.
  • Practical experience supporting and troubleshooting web services (SOAP, REST, and other protocols).
  • Good troubleshooting skills using emulators, Linux command line, Chrome Developer tools.




Que funções irão desempenhar


Being a Dealer of a Live Online Casino Game, you will work on rotating shifts and your day will be spent on Camera Hosting and Dealing Live Casino Games as well as interacting with Players who are live streaming the Game from their device. Don’t worry if you do not have experience dealing with casino games, you will be provided with full and comprehensive training!

Duties:
 

  • To provide functional and technical support for all NetEnt products and services.
  • Answering support queries via telephone, portal, email, and live chat.
  • Manage and take ownership of all service requests/problems/incidents throughout their life cycle, from creation to closure, ensuring that the customer is given regular, high-quality updates.
  • Provide the first-line resolution for incidents and service requests where possible.
  • Assist with the handling of major incidents, identifying and raising any trends to the relevant parties where necessary.
  • Identify any areas of difficulty or areas for improvement in providing a quality service to the customer.
  • Ensure all service requests/incidents are completed within agreed SLA targets.

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