O que procura nos candidatos
Our client, a big operator in the IT and technology sector, is now seeking to employ highly qualified and highly motivated employees who offer a technical support services to its clients.
• The Service Desk Agent will provide with excellent Level 1 Technical Support to customers (B2B) by email, phone and / or chat both in Dutch and in English languages
• Escalating issues to the different departments accordingly
Que funções irão desempenhar
• Establish an efficient, courteous and personalized contact with customers by phone, in Dutch.
• Be autonomous, do not hesitate to improve your own learning to ensure you have enough
knowledge and mastery of software to excel in the role.
• Being multitasking and adapting to a very dynamic environment.
• Continuously looking for ways to provide an effective solution for Customer’s needs while
improving the team’s and your own performance.
• Respect established processes, service level agreements with clients in terms of quality by
achieving and excelling individual and team goals.
• Establish and maintain effective collaboration with client’s partners.
• Be able to maintain a constructive state of mind even in difficult situations.
Quais os benefícios oferecidos
* Very good relocation package if you are not based in Portugal
* Competitive based salary + performance bonus
* Health insurance
* Career progression (possibility to apply for higher position internally)
* Additional bonuses like activity club to choose (for ex. Gym), languages courses for free, doctor at the workplace, healthy food for free