Customer Support Advisor (German speaking)

  • Full-time
  • 21-30 vagas
  • Expira em 26 dias
  • Competitive
  • Full-time
  • 21-30 vagas
  • Expira em 26 dias
  • Competitive
  • Malta
  • Outros Serviços, Apoio ao Cliente

SpotOn Connections

SpotOn Connections Recruitment Solutions was created to focus on the Finance, Legal, Technical, and Multilingual sectors in Europe, delivering a premium recruitment service to all our clients and candidates alike. Due to popular demand for our consultancy, we have now branched into other industries. Our consultants come from a recruitment background, specialising in specific industries and services, thus allowing us a better understanding of our clients' needs. We provide a no risk service to our clients and an individually tailored service to suit our candidates.

O que procura nos candidatos


 

 
Requirements

  • Fluent in German and English (both written and spoken)
  • Good general level of education, with a competent standard of numeracy and literacy being important.
  • Excellent awareness of Microsoft Office applications
  • Experience in the iGaming industry is considered an asset
  • Proven background in Sales & Customer Service

Que funções irão desempenhar

Responsibilities

  • Handling Customer enquiries through the various platforms available (Chat and Email) through both inbound and outbound channels
  • Using logical questioning skills in an appropriate manner to obtain the maximum relevant information from the customer in the minimum effective time
  • Using well developed negotiation skills to provide resolutions to problems and offer suitable courses of action to prevent escalation
  • Maximise any revenue generating opportunities identified
  • Accurate data input
  • Manage your own time in line with resource planners
  • Dealing directly with colleagues around the business to obtain missing information
  • Meet pre-determined team and operational sales and service Key Performance Indicators and behaviours in job role
  • Manage the escalation process for customer resolution with empathy
  • Reinforce the culture and core values of the company through appropriate behaviours and actions
  • Working with multiple back offices, internal tools as well as engaging 3rd parties (Games providers) to ensure customer queries are answered and/or resolved in a timely and correct manner
  • Assisting customers encountering issues with processing payments (Credit Cards, Bank transfers, E-wallets and Paysafe)
  • Assisting customers with their KYC procedure - Also working closely with the Risk team in this matter
  • Working closely with the VIP, Marketing and Risk/Payments department
  • Crediting bonuses & Free spins
  • Actively engaging customers in the view to increase player activity

Quais os benefícios oferecidos

To be discussed

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