Customer Service Team Leader (Finnish Speaking)

  • Full-time
  • 21-30 vagas
  • Expira em 28 dias
  • competitive
  • Full-time
  • 21-30 vagas
  • Expira em 28 dias
  • competitive
  • Malta
  • Outros Serviços, Atendimento ao Cliente

Betting Connections

With more than 20 professionals Betting Connections Recruitment Solutions is Malta’s largest iGaming recruitment specialist. Our team of highly skilled recruitment and career consultants are dedicated to providing the best and most personalised service in the industry. We pride ourselves on our ability to fully understand the needs of both our clients and candidates alike, which we achieve through developing long term relationships and our extensive knowledge of both the iGaming industry and recruitment!

O que procura nos candidatos


 

Requirements:

  • You come with extensive knowledge about Customer Service (via both email and live chat) as well as sports betting and the iGaming industry.
  • Excellent communication and interpersonal skills alongside the ability to motivate other is a must
  • Being proactive and having a positive attitude is key with a strong customer service ethic and great attention to detail.
  • Ability to work on a shift basis.

 

 

Que funções irão desempenhar

Responsibilities:

  • Hire staff with the aim of establishing a proactive team functioning with high standards
  • Forecast future workload and propose staffing plans to Head of Customer Service and Support Operations Manager
  • Coach and develop staff on their work for continuous improvement of individual results
  • Review quality and efficiency of your staff and arrange regular personal development meetings
  • Schedule and coordinate the team along with other CS language teams when necessary
  • Report and analyse team performance on daily, weekly and monthly basis
  • Plan and organise motivational activities
  • Ensure Compliance and Responsible Gaming procedures are adhered to by everyone
  • Responsible for Chat and Email service lines ensuring we adhere to pre-agreed opening times with Brand Teams
  • Effectively manage the team, ensuring effective use of resource
  • Ensure all activities are carried out on-brand and to a high standard, whilst maintaining the company high standards for fairness and integrity
  • Ensure team members understand how to meet performance expectations and provide ongoing support
  • Develop short term improvement plans for individuals with clearly defined measures of success

 

Quais os benefícios oferecidos

to be discussed

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