Customer Service Team Leader (Finnish Speaking)

  • Full-time
  • 21-30 vagas
  • Expira em 27 dias
  • competitive
  • Full-time
  • 21-30 vagas
  • Expira em 27 dias
  • competitive
  • Malta
  • Outros Serviços, Atendimento ao Cliente

Betting Connections

With more than 20 professionals Betting Connections Recruitment Solutions is Malta’s largest iGaming recruitment specialist. Our team of highly skilled recruitment and career consultants are dedicated to providing the best and most personalised service in the industry. We pride ourselves on our ability to fully understand the needs of both our clients and candidates alike, which we achieve through developing long term relationships and our extensive knowledge of both the iGaming industry and recruitment!

O que procura nos candidatos

Are you analytical, a team player and can bring the best out of people? Do you speak Finnish and are looking to lead and motivate a team of talented Customer Service Agents to ensure we provide extraordinary customer service? If you can answer yes to all of these questions, then this is the opportunity for you!

 

The team leader will be intuitive and resourceful, ensuring that we provide the best player experience. This person will also be a self starter and be constantly looking for ways to improve customer service practices and player journeys.

 


 

Requirements:


You come with extensive knowledge about Customer Service (via both email and live chat) as well as sports betting and the iGaming industry.

Excellent communication and interpersonal skills alongside the ability to motivate other is a must

Being proactive and having a positive attitude is key with a strong customer service ethic and great attention to detail.

Ability to work on a shift basis.

 

Que funções irão desempenhar

Responsibilities:


Hire staff with the aim of establishing a proactive team functioning with high standards

Forecast future workload and propose staffing plans to Head of Customer Service and Support Operations Manager

Coach and develop staff on their work for continuous improvement of individual results

Review quality and efficiency of your staff and arrange regular personal development meetings

Schedule and coordinate the team along with other CS language teams when necessary

Report and analyse team performance on daily, weekly and monthly basis

Plan and organise motivational activities

Ensure Compliance and Responsible Gaming procedures are adhered to by everyone

Responsible for Chat and Email service lines ensuring we adhere to pre-agreed opening times with Brand Teams

Effectively manage the team, ensuring effective use of resource

Ensure all activities are carried out on-brand and to a high standard, whilst maintaining the company high standards for fairness and integrity

Ensure team members understand how to meet performance expectations and provide ongoing support

Develop short term improvement plans for individuals with clearly defined measures of success

Quais os benefícios oferecidos

to be discussed

Ofertas relacionadas