O que procura nos candidatos

The ams OSRAM culture focuses on variety and innovation.

A more than motivating working atmosphere, combined with attractive training opportunities and performance-oriented compensation encourage our employees’ actions and promote their entrepreneurial spirit. An agile mindset, trust and integrity – for us at ams OSRAM, these values are not just empty promises, but an integral part of our corporate culture that we live every day. In fact, these are the key prerequisites for employees to fulfill even the highest requirements. Learn more about what you can expect from us!

Bringing intelligence to light and passion to innovation

The ams OSRAM Group is a global leader in intelligent sensors and emitters. By adding intelligence to light and passion to innovation, we enrich peoples' lives. Our around 20,000 employees worldwide focus on innovation across sensing, illumination and visualization to make journeys safer, medical diagnoses more accurate and daily moments in communication a richer experience

Central Functions support the board as well as the business in achieving its strategic objectives. These are, for example, Information Technology, Human Resources, Logistics, Compliance, Finance and many more.

Customer Service Representative (d/​​m/​​f)

Funchal, Madeira, Portugal – ams Sensors Portugal, Lda

Who we are looking for

• Higher education degree BA or similar
• Proven customer support experience in International Supply chain; experience in Semiconductor or Automotive industry preferred
• ERP (SAP), CRM (salesforce), EDI and Microsoft tools proficiency required
• Good customer-facing skills combined with excellent written and verbal communication skills for effective interaction
• Entrepreneurial drive and with excellent problem-solving capabilities
• Ability to multi-task, prioritize and manage time effectively
• Flextime availability required and ability to teamwork in a dynamic environment
• Fluent business English mandatory, other languages added value

Please provide your CV in English.

Que funções irão desempenhar

What we expect

• Work as customer service representative with international key accounts in a modern, global supply chain environment
• Proactive order management & close monitoring of order book and shipments
• Ownership of end-to-end operational customer interaction and demand fulfillment
• Strong customer advocate whilst fostering company's best interests into account
• Handle inbound B2B customer calls, email inquiries, requests with accuracy and on a timely manner
• Participate in customer and project review meetings, understand customer profiles whilst supporting company’s growth and strategic targets
• Professionally handle customer escalation and allocation scenarios
• Collaborate and provide cross functional support in customer related matters in dynamic working environment

Outros aspectos a referir

ams OSRAM is an Equal Employment Opportunity Employer. Diversity, equity and inclusion is strongly established in our corporate culture and we firmly believe it makes us more successful as a company. All qualified applications will receive consideration for employment regardless of ethnic, national or social origin, gender, gender identity, sexual orientation, color, religion, age, physical and mental abilities.