Customer Operations Team Lead

Expira em: 12 dias

Betting Connections

With more than 20 professionals Betting Connections Recruitment Solutions is Malta’s largest iGaming recruitment specialist. Our team of highly skilled recruitment and career consultants are dedicated to providing the best and most personalised service in the industry. We pride ourselves on our ability to fully understand the needs of both our clients and candidates alike, which we achieve through developing long term relationships and our extensive knowledge of both the iGaming industry and recruitment!



Nº de Vagas: 11-20 vagas

Tipo: Full-time

Salário(por ano): Negotiable

Setor: Outros Serviços

Função: Atendimento ao Cliente

Região: Malta




Customer Operations Team Lead
 
Our client, an established and growing start up based in Malta, is looking for an Operations Team Lead for their team here in Malta. This role is a combination of support/VIP Management and operations – you will be leading a team but also stepping in and assisting support when needed. You must be passionate about all aspects of

  • Work closely with the senior personnel across The Group's offices to deliver, maintain and lead a continuous improvement model within customer operations
  • Our customers are our most valuable commodity. With this in mind you will ensure a best-in-class customer experience offering real-time support, upselling of purchases whilst maintaining responsible gambling principles per our key legislation(s) / territories
  • Build and maintain a portfolio of VIP customers focusing on customer relationship management
  •  Familiarise yourself with the respective Gambling Commission and Maltese Gaming Authority key regulations to ensure risk is minimised at all times
  • Build and maintain policies and procedures with the assistance of relevant colleagues and senior personnel
  • Build, maintain and deliver mandatory, onboarding and refresher training material
  • A hands-on role with a hand-on approach to covering all areas of support. This will extend to assisting other areas of the operations and beyond where required.

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