Customer Experience Specialist - Brazilian Market

  • Full-time
  • 31-40 vagas
  • Expira em 16 dias
  • VB + SA + Seguro de Saúde
  • Full-time
  • 31-40 vagas
  • Expira em 16 dias
  • VB + SA + Seguro de Saúde
  • Porto
  • Turismo, Contact Centers, Atendimento ao Cliente, Apoio ao Cliente

ManpowerGroup Portugal

A ManpowerGroup está presente em Portugal há mais de 50 anos, representada pelas quatro marcas do Grupo: ManpowerGroup Solutions, Experis, Manpower, Right Management. Uma família de marcas que faz convergir a nossa capacidade para criar e gerir todo o tipo de Talento conectando o Potencial Humano com as ambições empresariais ajudando cada negócio a conseguir resultados inesperados.

O que procura nos candidatos

Being a Customer Experience Specialist, you will have on clear mission: making our clients happy! You will be the voice of our brand! You will provide support to our customers through several channels (Chat, Email and Telephone) and your focus is to solve their questions or concerns, maintain and update customer information, as well as following up as necessary. We are looking for travel lovers with a passion for helping people, we’re there for each other as much as we are for our customers! You will need: 

  • Written and oral fluency in Bazilian - Portuguese and English.
  • A problem-solving and solution-driven mentality.
  • A positive, motivated mindset that’ll help you deal with some tricky customer problems.  
  • An open mind to changing priorities and business processes.
  • Intermediate IT skills.
  • A desire to work in a team-based, fast-paced, international environment where you’ll embrace different cultures, nationalities, and languages.

Que funções irão desempenhar

  • A lot of listening, responding, and mediating between our international guests and partners to resolve issues. 
  • Replying to calls, emails, and messages from customers all over the world in Portuguese and English.
  • Navigating different online IT tools and browsers to provide accurate information and follow set processes.
  • Supporting your teammates and colleagues with peer-to-peer learning and constructive feedback to encourage a positive working environment.
  • Regular involvement with company events, team meetings and projects.
  • Most importantly, always ensuring a high level of customer service

Quais os benefícios oferecidos

  • Bonus package to reward your hard work.
  • Full-time, paid training to help you on your way to success.
  • A huge learning and development platform tailored to you.
  • Being part of a thriving, open-minded work culture.
  • Work from our beautiful offices when they open again.

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