Customer experience specialist - Brazilian Market (M/F)

  • Full-time
  • 6-10 vagas
  • Expira em 16 dias
  • Salário competitivo
  • Full-time
  • 6-10 vagas
  • Expira em 16 dias
  • Salário competitivo
  • Porto
  • Turismo, Contact Centers, Apoio ao Cliente

ManpowerGroup Portugal

A ManpowerGroup está presente em Portugal há mais de 50 anos, representada pelas quatro marcas do Grupo: ManpowerGroup Solutions, Experis, Manpower, Right Management. Uma família de marcas que faz convergir a nossa capacidade para criar e gerir todo o tipo de Talento conectando o Potencial Humano com as ambições empresariais ajudando cada negócio a conseguir resultados inesperados.

O que procura nos candidatos

  • Written and oral fluency in Portuguese and English.
  • A problem-solving and solution-driven mentality.
  • A positive, motivated mindset that’ll help you deal with some tricky customer problems.  
  • An open mind to changing priorities and business processes.
  • Intermediate IT skills.
  • A desire to work in a team-based, fast-paced, international environment where you’ll embrace different cultures, nationalities, and languages.

Que funções irão desempenhar

  • A lot of listening, responding, and mediating between our international guests and partners to resolve issues. 
  • Replying to calls, emails, and messages from customers all over the world in Portuguese and English.
  • Navigating different online IT tools and browsers to provide accurate information and follow set processes.
  • Supporting your teammates and colleagues with peer-to-peer learning and constructive feedback to encourage a positive working environment.
  • Regular involvement with company events, team meetings and projects.
  • Most importantly, always ensuring a high level of customer service

Quais os benefícios oferecidos

  • Bonus package to reward your hard work.
  • Full-time, paid training to help you on your way to success.
  • A huge learning and development platform tailored to you.
  • Being part of a thriving, open-minded work culture.
  • Work from our beautiful offices when they open again.

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