CRM Specialist

Expira em: 6 dias

SpotOn Connections

SpotOn Connections Recruitment Solutions was created to focus on the Finance, Legal, Technical, and Multilingual sectors in Europe, delivering a premium recruitment service to all our clients and candidates alike. Due to popular demand for our consultancy, we have now branched into other industries. Our consultants come from a recruitment background, specialising in specific industries and services, thus allowing us a better understanding of our clients' needs. We provide a no risk service to our clients and an individually tailored service to suit our candidates.



Nº de Vagas: 11-20 vagas

Tipo: Full-time

Salário(por ano): Negotiable

Setor: Outros Serviços

Função: Developer TI

Região: Malta




Our Client is looking for a Junior to Mid-Level CRM Specialist who will be joining the Commercial Marketing team
 
The selected candidate will be responsible to drive a CRM strategy through recommendations supported by in-depth analytics of commercial activities across customer lifecycle journey per segment with the objective of maximizing customer advocacy (NPS) and revenue potential at each stage.
 
Requirements:
 

  • Be in possession of a Degree in Marketing, Commerce, Statistics, finance or equivalent related experience
  • Proven experience with email marketing
  • Strong commercial & analytical skills 
  • Excellent relationship management and presentation skills
  • Be customer centric
  • Good verbal and written English and Maltese communication

 
Nice to have:
 

  • Knowledge of customer lifecycle management;
  • Experience in telecommunications

 
Responsibilities:
 

  • Identify and execute customer journeys per key product segment with a clear welcome, upsell/cross-sell journey in line with strategy throughout the customer lifecycle;
  • Create campaigns, monitor progress, measure and feedback results through internal and third party tools;
  • Use different communication tools such as SMS, email, telesales, web, social media etc. and ensure the most efficient channel is used to target customers;
  • Produce end-of-campaign reports and identify learnings as well as area of improvement;
  • Work with other team members to find innovative and new ways of offers and execution.

Ofertas relacionadas