Contact Center Sales Trainer – Italian/English (m/f) - Lisbon

Expira em: 27 dias

Teleperformance Portugal

A Teleperformance Portugal faz parte do grupo Teleperformance, líder mundial em Customer Experience Management e shared services para mercados internacionais. A nossa equipa é composta por 9000 funcionários, que prestam os nossos serviços em 35 idiomas, para cerca de 64 mercados. A Teleperformance Portugal foi considerada seis vezes consecutivas a melhor empresa para trabalhar em Portugal pelo Great Place to Work Institute. Os nossos colaboradores partilham uma grande variedade de experiências e competências. Estamos focados no trabalho em equipa e na partilha de experiências; esse é o nosso caminho: transformar paixão em excelência. Faz parte da nossa equipa!

Nº de Vagas: 11-20 vagas

Tipo: Full-time

Salário(por ano): Attractif salary

Setor: Contact Centers

Função: Telemarketing, Atendimento ao Cliente, Gestao de Equipas

Região: Lisboa

The Trainer is responsible for developing an onsite training function that will support and drive performance improvement. This person is also responsible for ensuring that our Agent and Team Leader population are trained to highest standard in sales, customer service and (where appropriate) management. Based on training needs analysis, develop effective material and efficient training plans that will drive performance across several markets (Italian, English, Nordic) KPIs

Our Offer

• Excellent work opportunity in a dynamic leading multinational company; 

• Possibility of cooperation with leaders in various industries;

• Investment in training and personal development; 

• Modern, centrally located buildings with canteen facilities and an excellent public transportation connection;

• Dynamic and multicultural environment;

• Free Portuguese language courses, sport activities and organized events.


• Support the development and customer operations training function;

• Plan, prioritize & schedule all training requirements;

• Create new and develop existing training material;

• Ensure training standards of excellence;

• Assist Supervisors and Managers with the transition of new recruits onto the floor.

Your Profile

• Fluent in Italian and English (Minimum C1 level in both languages, mandatory);

• Experience training Contact Center teams (preferable);

• Experience in sales/outbound projects (preferable);

• Dynamic and proactive;

• Team player.

We are looking forward to receive your application.

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