Contact Center Manager (m/f) Lisbon

  • Full-time
  • 1-5 vagas
  • Expira em 28 dias
  • a definir
  • Full-time
  • 1-5 vagas
  • Expira em 28 dias
  • a definir
  • Lisboa
  • Contact Centers, Gestão de Projectos, Gestao de Equipas

Teleperformance Portugal

Com 40 anos de experiência a unir marcas aos seus clientes, a Teleperformance é líder global em serviços empresariais de integração digital, potenciado o negócio dos clientes através da personalização e humanização de cada interação. Com uma equipa com mais de 10.000 colaboradores, de 95 nacionalidades, tem sindo considerada como uma das melhores empresas para trabalhar em Portugal, pelo Great Place to Work Institute, pela revista Exame, e uma das empresas com mais crescimento em Portugal nos últimos 10 anos, segundo o Expresso, a Informa D&B e a Deloitte.

O que procura nos candidatos

• Experience in the Contact Center industry (mandatory);

• English level C1 (mandatory); 

• Experience managing big operations and teams;

• Minimum 2 years’ experience in a similar position;

• Experience managing KPIs, budget, margin and P&L;

• Experience managing client-company relationships;

• Leadership skills;

• Excellent communication and interpersonal skills with the client and teams;

• Analytical and strategic capability;

• Professional maturity and stress management;

• Planning and Organizing;

• Capacity to innovate.


Que funções irão desempenhar

• Managing the contact center operation, being responsible for strategic decision-making;

• Defining and implementing action plans to achieve the expected results, working as a focal point between the client and Teleperformance’s internal departments;

• Driving the P&L;

• Driving the operational results (SLAs and KPIs);

• Driving the team (Assistant Contact Center Manager, First Line Managers and Customer Service Representatives) to deliver a service of excellence.

Quais os benefícios oferecidos

• Excellent work opportunity in a dynamic leading multinational company; 

• Possibility of cooperation with leaders in various industries;

• Stable work and career progression;

• Investment in training and personal development; 

• Modern, centrally located buildings with canteen facilities and an excellent public transportation connection;

• Health Insurance;

• Possibility to live in one of our apartments;

• Initial flight expenses refund;

• Annually complementary return flight to your home country (within Europe);

•  Free Portuguese language courses, sport activities and organized events.

Ofertas relacionadas

  • German speaker Supervisor for Foot Locker (m/f)

    Teleperformance Portugal
    28 dias Lisboa
  • Responsável de Oficina

    Finders
    20 dias Setúbal, Lisboa
  • Teletrabalho-Projeto Herbalife

    Easynutri
    30 dias Setúbal, Lisboa, Faro, Estrangeiro, Porto