Compliance Call Centre Agent

Expira em: 5 dias

SpotOn Connections

SpotOn Connections Recruitment Solutions was created to focus on the Finance, Legal, Technical, and Multilingual sectors in Europe, delivering a premium recruitment service to all our clients and candidates alike. Due to popular demand for our consultancy, we have now branched into other industries. Our consultants come from a recruitment background, specialising in specific industries and services, thus allowing us a better understanding of our clients' needs. We provide a no risk service to our clients and an individually tailored service to suit our candidates.

Nº de Vagas: 11-20 vagas

Tipo: Full-time

Salário(por ano): Negotiable

Setor: Outros Serviços

Função: Atendimento ao Cliente

Região: Malta

Main Tasks and Responsibilities:

  • Contact clients by phone to undergo a compliance survey/questionnaire
  • Respond to questions and direct to relevant department
  • Identify and overcome objections
  • Obtain customer information
  • Maintain customer/potential customer data bases
  • Complete records of telephonic interactions, orders and accounts

Key Competencies:

  • Communication skills
  • Persuasiveness
  • Problem solving
  • Adaptability

Applicants must:

  • Possess at least 6 “O” level passes (minimum grade C or equivalent).
  • Possess good interpersonal and communication skills in English
  • Be positive, enthusiastic and flexible team players. Have an outgoing personality and enjoy talking to customers.
  • Be able to listen and identify customer needs.
  • Be IT literate.

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