CLIENT SUCCESS SPECIALIST

  • Full-time
  • 21-30 vagas
  • Expira em 22 dias
  • competitive
  • Full-time
  • 21-30 vagas
  • Expira em 22 dias
  • competitive
  • Malta
  • Outros Serviços, Atendimento ao Cliente, Apoio ao Cliente

SpotOn Connections

SpotOn Connections Recruitment Solutions was created to focus on the Finance, Legal, Technical, and Multilingual sectors in Europe, delivering a premium recruitment service to all our clients and candidates alike. Due to popular demand for our consultancy, we have now branched into other industries. Our consultants come from a recruitment background, specialising in specific industries and services, thus allowing us a better understanding of our clients' needs. We provide a no risk service to our clients and an individually tailored service to suit our candidates.

O que procura nos candidatos

The Role.

 


 

Requirements


At least 1-3 years of experience in client facing roles – excellent written and verbal communication skills are necessary

A Bachelor’s Degree in I.T., Business or similar, is preferred;

Analytical Skills – be able to read numbers effectively and understand what reporting the company needs to better understand the client base;

Ability to articulate value to clients - you will need to help clients understand how they will benefit from the changes being proposed to them;

Problem Solving Skills - You'll work hard to solve problems to make sure the impact on clients is minimal. Alongside this approach you will also need to understand the root cause of the problem and how it can be prevented, going forward;

A genuine hunger to learn and grow - your drive and motivation is the most important thing to us.

Que funções irão desempenhar

Responsibilities


Champion the Client;

Understand how company’s products work and the value they give to clients, to be able to determine which clients are not using our products to their full potential;

Work with multiple teams to understand how the client will be affected by changes taking place within the organization;

Prepare and execute a rollout plan;

Measure, track and communicate client progress with stakeholders;

Identify and provide solutions to any issues contributing to a declining trend, ensuring there is nothing standing in the way of further growth;

Quais os benefícios oferecidos

to be discussed

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