Campervan Operations Specialist

  • Full-time
  • 1-5 vagas
  • Expira em 26 dias
  • €18000-€22000
  • Full-time
  • 1-5 vagas
  • Expira em 26 dias
  • €18000-€22000
  • Lisboa
  • Turismo, Hotelaria / Restauração, Hotelaria, Apoio ao Cliente, Gestao de Equipas

SpotOn Connections

SpotOn Connections Recruitment Solutions was created to focus on the Finance, Legal, Technical, and Multilingual sectors in Europe, delivering a premium recruitment service to all our clients and candidates alike. Due to popular demand for our consultancy, we have now branched into other industries. Our consultants come from a recruitment background, specialising in specific industries and services, thus allowing us a better understanding of our clients' needs. We provide a no risk service to our clients and an individually tailored service to suit our candidates.

O que procura nos candidatos

  • Requirements:

  • Proven work experience as a team leader in Hospitality or Customer Service Position (Hotel, Hostel, Rent-a-car)(mandatory)
  • Fluent in English and Portuguese
  • Valid Driver's license and confidence to drive a campervan ;
  • Degree in Tourism or Hospitality (plus)
  • Excellent organizational and multitasking abilities;
  • Outgoing and friendly with a gregarious personality and a natural talent for customer service;
  • Excellent communication and people skills;
  • Dynamic and proactive approach;
  • Availability for flexible schedules and hands-on approach to problems;
  • Problem Solver: Flexibility and availability for last minute challenges and ability to focus on customer satisfaction;
  • Responsible, organized and capacity for critical reflection.

Que funções irão desempenhar

Responsibilities:

  • Train, supervise and support location needs, including client assistants, cleaning/shuttle officers and trainees;
  • Receive and deliver the campervans (check-ins and check-outs);
  • Using oral and written communication skills to register guests, process payments and explain the vehicle functionalities, reservation details and terms & conditions;
  • Maintain updated information on van availability, reservations and guest communications;
  • Verify and prepare vans after each booking;
  • Handle complaints and specific customers’ requests and troubleshoot emergencies;
  • Monitor stock and order depot supplies;
  • Receive and manage recurrent suppliers;
  • Perform all the supportive functions to make sure operations run smoothly, including delivering vans, check-in
  • procedures and prepare vans

Quais os benefícios oferecidos

Conditions:

  • Salary  18,2k gross
  • Performance Bonus: up to 20% (up to 27k gross depending on performance)
  • Free trips in low season
  • Schedule: Office schedule (9h to 18h) but flexibility is needed. 
  • Work 5 days a week on rotating shifts. 
  • Starting date: As soon as possible.

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