Business Relations Senior Executive

Expira em: 26 dias

SpotOn Connections

SpotOn Connections Recruitment Solutions was created to focus on the Finance, Legal, Technical, and Multilingual sectors in Europe, delivering a premium recruitment service to all our clients and candidates alike. Due to popular demand for our consultancy, we have now branched into other industries. Our consultants come from a recruitment background, specialising in specific industries and services, thus allowing us a better understanding of our clients' needs. We provide a no risk service to our clients and an individually tailored service to suit our candidates.

Nº de Vagas: 6-10 vagas

Tipo: Full-time

Salário(por ano): Depends on experience

Setor: Outros Serviços

Função: Marketing Digital

Região: Malta


  • Driving customer satisfaction and Group revenue growth through managing, developing and retaining key customers.
  • Being directly responsible for specified segments of key customers – mainly medium to large sized key customers – and the revenue earned from these key customers. Revenue bands are decided by Company’s Management as it deems fit.
  • Ensuring that customers’ requirements and expectations are met, by providing excellent customer support and thorough follow up.
  • Providing total support to designated key customers on a 24 hour by 7 day basis.
  • Keeping open communication channels with key customers to minimise churn and loss of revenue, by phoning and holding regular meetings with key customers.
  • Identifying and opening new business leads both in terms of new customers, new services and new revenue streams.
  • Acting as liaison between key customers, the Sales team, the Business Solutions Team and Group companies, on proposals and projects.
  • Providing support to the Sales and Business Solutions teams, which includes following up requests and proposals.
  • Reach defined targets.
  • Develop new ideas and ensure that maximum efforts are put in place with the aim of securing the very best levels of Customer Retention, thereby maintaining and securing the Company’s overall market share and satisfaction with Group Products and Services. Any customer retention matters that may have a bearing on Group Policies and Procedures are to be communicated to the Senior Manager Business Account Management in a timely and orderly manner.
  • Drafting and organising presentations to selected key customers.
  • Providing timely reports and feedback as requested by Management.
  • Performing cashing duties efficiently.
  • Be an effective team player, with the approach of improving the general effectiveness of the Retention Team as a whole, whilst ensuring that all business opportunities are exploited to the full, in the best interest of the Client and Company alike.
  • Ensure that all relevant Company processes and procedures and a high level of Client and Company confidentiality are strictly adhered to at all times.
  • Ensure that data is accurately entered and managed within the Company’s sales management systems.
  • Give feedback to management about prospective market development in the industry.
  • Participate in industry functions as and when necessary.
  • Ensure that you are suitably attired during the execution of your function as per Company dress code.


  • Preferably Diploma in Marketing, Customer Care, Management or other Related Subject.
  • Have a number of years of experience working with corporate customers.
  • Have a good understanding of the fixed line, broadband, tv and mobile markets, the services offered by the Group and should be skilled at discussing these services and identifying customer needs for them.
  • Have strong leadership skills.
  • Have good interpersonal and communications skills.
  • Focus on excellent customer care and be motivated by customer service; this motivation should be evident in the attitudes, values, behaviours and personality.


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