Bilingual French & Dutch Speaking Customer Support Agent - Lisbon

  • Full-time
  • 21-30 vagas
  • Expira em 27 dias
  • competitive
  • Full-time
  • 21-30 vagas
  • Expira em 27 dias
  • competitive
  • Lisboa
  • Outros Serviços, Atendimento ao Cliente

SpotOn Connections

SpotOn Connections Recruitment Solutions was created to focus on the Finance, Legal, Technical, and Multilingual sectors in Europe, delivering a premium recruitment service to all our clients and candidates alike. Due to popular demand for our consultancy, we have now branched into other industries. Our consultants come from a recruitment background, specialising in specific industries and services, thus allowing us a better understanding of our clients' needs. We provide a no risk service to our clients and an individually tailored service to suit our candidates.

O que procura nos candidatos

Dutch nd french speaker


Que funções irão desempenhar

Ensure a positive experience throughout the customer’s journey

Build a sustainable and mutually beneficial relationship between customers and the brand

To take ownership of every case and being passionate with helping customers

To ensure a positive experience throughout the customer journey, taking on tasks related to customers’ purchases (payment questions, modifying delivery dates, handling requests and complaints).

You will be the point of contact for our customers, before and after purchase. You will handle all questions, returns chats, and phone calls making sure our existing and potential customers receive the best care.

When faced challenging situations, you will be cool-headed and will work hand in hand with colleagues and consulting departments to find optimal solutions for our customers.

To provide timely, proactive and professional communication to ensure a smooth handling of inquiries and avoid unnecessary escalation of complaints and returns.

You will take pride in delivering and maintaining a high level of customer satisfaction.

 

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