ASSISTANT CALL CENTER MANAGER – PORTO

  • Full-time
  • 1-5 vagas
  • Expira em 28 dias
  • Depending on the experience
  • Full-time
  • 1-5 vagas
  • Expira em 28 dias
  • Depending on the experience
  • Porto
  • Telecomunicacoes, Suporte IT

SpotOn Connections

SpotOn Connections Recruitment Solutions was created to focus on the Finance, Legal, Technical, and Multilingual sectors in Europe, delivering a premium recruitment service to all our clients and candidates alike. Due to popular demand for our consultancy, we have now branched into other industries. Our consultants come from a recruitment background, specialising in specific industries and services, thus allowing us a better understanding of our clients' needs. We provide a no risk service to our clients and an individually tailored service to suit our candidates.

O que procura nos candidatos

Requirements:

• Fluent in Portuguese and English

• Flexible and able to work in a start-up work environment with rotational shifts

• Experience managing call centres’ teams is mandatory

• Experience or high interest about the iGaming industry is considered an assess

Que funções irão desempenhar

Responsibilities:

• Scheduling the shifts for all the team

• Being a role model on an operational perspective

• Demonstrate a problem-solving attitude, showing empathy and willingness to provide excellent experience and support to end-users

• Provide feedback and suggestions to the Customer Service Manager regarding SLAs and KPIs

• Giving input on improvements to improve answers to customers

• Managing complaints and help with the internal procedures

• Ability to identify and enhance potential in all team members

Quais os benefícios oferecidos

  • Well-established company 
  • Career progression 
  • Health Insurance 
  • Working within industry with great potential 

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