ASSISTANT CALL CENTER MANAGER – PORTO
- Full-time
- 1-5 vagas
- Expira em 23 dias
- Depending on the experience
- Full-time
- 1-5 vagas
- Expira em 23 dias
- Depending on the experience
- Porto
- Telecomunicacoes, Suporte IT
SpotOn Connections
SpotOn Connections Recruitment Solutions was created to focus on the Finance, Legal, Technical, and Multilingual sectors in Europe, delivering a premium recruitment service to all our clients and candidates alike. Due to popular demand for our consultancy, we have now branched into other industries. Our consultants come from a recruitment background, specialising in specific industries and services, thus allowing us a better understanding of our clients' needs. We provide a no risk service to our clients and an individually tailored service to suit our candidates.
O que procura nos candidatos
Requirements:
• Fluent in Portuguese and English
• Flexible and able to work in a start-up work environment with rotational shifts
• Experience managing call centres’ teams is mandatory
• Experience or high interest about the iGaming industry is considered an assess
Que funções irão desempenhar
Responsibilities:
• Scheduling the shifts for all the team
• Being a role model on an operational perspective
• Demonstrate a problem-solving attitude, showing empathy and willingness to provide excellent experience and support to end-users
• Provide feedback and suggestions to the Customer Service Manager regarding SLAs and KPIs
• Giving input on improvements to improve answers to customers
• Managing complaints and help with the internal procedures
• Ability to identify and enhance potential in all team members
Quais os benefícios oferecidos
- Well-established company
- Career progression
- Health Insurance
- Working within industry with great potential
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