Arabic Customer Care in sunny Lisbon (m/f) Lisbon

Expira em: 27 dias

Teleperformance Portugal

A Teleperformance Portugal faz parte do grupo Teleperformance, líder mundial em Customer Experience Management e shared services para mercados internacionais. A nossa equipa é composta por 9000 funcionários, que prestam os nossos serviços em 35 idiomas, para cerca de 64 mercados. A Teleperformance Portugal foi considerada seis vezes consecutivas a melhor empresa para trabalhar em Portugal pelo Great Place to Work Institute. Os nossos colaboradores partilham uma grande variedade de experiências e competências. Estamos focados no trabalho em equipa e na partilha de experiências; esse é o nosso caminho: transformar paixão em excelência. Faz parte da nossa equipa!



Nº de Vagas: 11-20 vagas

Tipo: Full-time

Salário(por ano): A definir

Setor: Contact Centers

Função: Telemarketing, Traducao / Linguas, Atendimento ao Cliente, Vendas

Região: Lisboa





We are looking for people with passion, new talents who are looking forward to build a successful career here in Portugal.

Become part of our customer service team and use your chance to start an international career. For applicants from all over Europe, we have prepared a transfer package which among other things includes a room in a corporate apartment, the refund of your flight to Lisbon, one free annual flight to your homeland and versatile administrative support directly after your arrival in Portugal.


We support world-famous brands such as Facebook, Netflix, wish. com and many more in the customer service area.


Our Offer


• Accommodation in a room of a Teleperformance owned apartment;

• Initial flight expenses refund;

• Free annual flight to the homeland;

• Free Portuguese language courses, water sports, soft trekking and much more for all who are interested;

• International career in a multicultural environment;

• Possibility of cooperation with leaders in various industries;

• Intensive training and familiarization phase;

• Long-term development opportunities;

• Temporary, renewable employment contract;

• Private health insurance after 6 months of employment.


Responsibility


Competent, friendly and efficient - that is how professional customer service looks today. Be it per phone, e-mail or even chat, you will be our customers´ first point of contact. 

Depending on the client, you will act in different industries and you will focus, among others, on tasks such as:

• Customer support for bookings, purchases, or goods;

• Assistance with concerns regarding payment transactions and questions about customer accounts;

• Technical Support for a number of pc-related issues;

• Professional management of changes, adjustments, complaints and any other customer concerns.


Your Profile


• Native level of written and verbal communication skills in Arabic and good understanding of English (B1 Level);

• Good computer and internet skills;

• Fast learning capacity;

• Excellent communication skills, interpersonal skills and team spirit;

• Goal-oriented work;

• Flexibility and resilience;

• Experience in telephone customer service / call center environment (preferred);

• Authorization to work within the EU (mandatory);

• Eligible to work in Portugal.


We are looking forward to receive your application.

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