Applications Handler at European Travel Information and Authorisation System

  • Full-time
  • 1-5 vagas
  • Expira em 13 dias
  • Competitive
  • Full-time
  • 1-5 vagas
  • Expira em 13 dias
  • Competitive
  • Polónia
  • Aviação / Aeroespacial, Logistica, Finanças, Administrativo


Frontex, the European Border and Coast Guard Agency, supports EU Member States and Schengen Associated Countries in the management of EU’s external borders and fighting cross-border crime.

O que procura nos candidatos

Application Handler Unit

This job post will be part of the ETIAS Centra Unit Division, under the Application Handler Unit. The mission and main task of the Applications Handlers Unit is to verify within 12 hours all cases where the automated application process flagged an issue in an application. If a “hit” is confirmed or if there are further doubts related to the application, the ETIAS Central Unit will trigger the manual processing of the application file by the National Unit of the responsible Member State. It will be operational 24 hours a day, 7 days a week. The Unit will also a) ensure that the data it enters in the application files are up to date and in accordance with the relevant legal provisions, and correct the data in case of an error; b) indicate, where necessary, the Member State responsible for the manual processing of the application; c) process requests made by Europol for consultation of data in the ETIAS Central System; d) facilitate, where necessary, consultations between Member States or between the responsible Member State and Europol. The Unit will also perform any other tasks that will be assigned to it during the practical implementation phase.

Que funções irão desempenhar

Applications Handler Duties

During the development phase [only applicable to the Applications Handlers joining the ETIAS Central Unit before the entry into operation of the ETIAS system]

Support the ETIAS project within Frontex by:

· assisting the development and the documenting of the Standard Operating Procedures (SOPs) for handling of the application files by the ETIAS Central Unit, in close cooperation with ETIAS National Units, Europol and other relevant actors;

· taking part in user-acceptance tests to validate the functionalities of the ETIAS Central System, inputting the data and applying all relevant procedures following the test scenarios and reporting on the test results and encountered issues;

· contributing to the execution of the end-to-end testing of ETIAS by - inputting data; - applying all relevant procedures following the test scenarios; - reporting on the results and on any issues encountered during the execution of the tests and proposing improvement to the SOPs;

· preparing the system for the entry into operation. After the entry into operation of the ETIAS [applicable to the Applications Handlers joining the ETIAS Central Unit before and after the entry into operation of the ETIAS system] Perform the following main tasks within the Central Unit:

· following a positive reply resulting from the automatic query of the databases consulted by ETIAS, to process the requests submitted for verification by the ETIAS Central System to the ETIAS Central Unit. Once the verification is completed, to record the relevant result;

· to process Europol requests for access to ETIAS data for law enforcement purposes;

· to initiate and facilitate the consultation process between Europol and the National Units, where applicable;

· to perform data quality verifications and corrections, where applicable;

· to contribute to the improvement of the process, by reporting any difficulties and issues, as well as suggesting improvements of the system and the SOPs;

· to assist with the integration of new staff members, by coaching and advising.

Quais os benefícios oferecidos

Professional competences

The applicant will be required to demonstrate that he/she has:

1. At least two years of professional experience in case management;

2. At least two years of professional experience in data entry or in preparing files for decision-making based on comparison, verification and assessment of data from different sources;

3. Readiness to work in shifts covering 24/7;

4. Proficiency in English at least at the level of B2 (according to the Common European Framework of Reference for Languages);

5. Experience in drafting and updating reports;

6. Proficiency in MS applications such as Word, Outlook, Excel and Power Point, etc.

Besides, the following attributes would be considered advantageous:

7. Experience of working in a multicultural environment, preferably in another EU Institution;

8. Knowledge of additional language next to the mother tongue and to English language(s);

9. At least one year of professional experience in the travel industry, in the area of verification of documents and travel conditions or in performing checks at the first and second line of border controls.

Personal qualities and competences

10. Experience of at least one year in guiding, advising and coaching new colleagues;

11. Good communication skills, team-work approach and flexible service-oriented attitude;

12. Punctuality and high level of accuracy and attention to detail;

13. Good problem-solving and conflict-resolution skills with a strong sense of initiative and responsibility;

14. Ability to respect the confidentiality of work matters and to quickly grasp sensitive issues and to inform line managers accordingly;

15. Good organisational and coordination skills.

Outros aspectos a referir


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